BLONCIA BAKER
Garland,TX
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly and personable demeanor with knack for organization. Well-organized Front Office Manager possessing strong leadership and planning abilities developed over 10-year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Task Force Assistant General Manager
Hospitality Staffing
11.2022 - 07.2023
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Promoting and marketing the business involves developing strategies to attract new customers, as well as managing the overall process." budgets.
- It improved team efficiency by streamlining operations and implementing process improvements.
Front Office Manager
Sonesta Hotel
11.2021 - 11.2022
- Establishes control systems for controllable costs and labor to effectively meet budget guideline
- Collaborates with managers, supervisors, and hourly associates to develop and carry out ideas and procedures to continuously improve department performance around SALT scores
- Ensures good communication between all departments and the front office to better serve our guests.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.high-demand
Front Office Manager
Sheraton Galleria
05.2020 - 11.2021
- Responsible for hiring, training, and development of all associates working for the front desk
- Counsel's supervisors and hourly associates on work related concerns and issues to ensure satisfaction and productivity
- Supervises workload during shifts.
Overnight Manager
Hotel Indigo
12.2014 - 05.2020
- Supervise the operations of the front desk to ensure optimal level of service and hospitality is provided to the guests
- Train, direct the work of, resolve issues/problems, coach and counsel the front desk team members to ensure a quality operation
- Resolve customer issues, complaints, in a quick, efficient manner to maintain a high level of
- Customer satisfaction and quality service
- Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper.
Incoming Auditor
Dallas Joule Luxury Collection Hotel
09.2011 - 10.2014
- Assist with the supervision and coordination of the accounting operations in the hotel
- Compile, review, reconcile, prepare, and analyze entries to facilitate the bookkeeping function
- Assist with the processing of financial statesmen's and other reports to ensure accurate timely information
Front Desk Manager
Belmont Hotel
10.2005 - 03.2006
- Assisted with the inventory of various departments Managed guest service operations such as guest registration, bell service, telephone service, night audit, and guest reservations to ensure guest satisfaction and hotel profitability
- Scheduled staff according to labor standards and forecast occupancy; assigned daily work tasks
- Corresponded with potential customers, providing any requested information concerning catering proposals, confirmation of booking, thank you letters, follow-up letters, etc
- Answered incoming phone calls and directed them to the proper department
Education
Associate of Arts - Bookkeeping
Richland College
Richardson, TXAssociate - Criminal Justice
Eastfield College
Mesquite, TXSkills
- Remarkable experience with automated property Hotel operations and management
- Management system Solid knowledge of computer Hospitality Environment
- Accounting programs Sound ability to maintain friendly Revenue generation and management
- And positive manner with guests and associates Front Desk Customer Service
- Superior math skills and excellent budget analysis skills Computer knowledge of Hotel A/R A/P
- Great attention to detail, speed, and accuracy Excellent Fair Housing Compliance, M3 Labor Management
- Communication skills, both verbal and written Skills: Software knowledge of Opera, Night Vision
- Auditing Inventory, Accounting, Banquet Epitome, Inn Quest, Micros, HSI, ADP Workforce, M3
- Light Speed, Spa Soft, Fuse box Go-Concierge, Yardi, Pep PeopleSoft, Nimble
- Greeting, Housekeeping Inspections, Purchase Orders,
- Purchasing, Accounts Receivable
- Accounts To, Audits, Credit, Managerial, Public Relations,
- Journal, Settlements, Proposals, Satisfaction, Brand
- Management, Budgeting, Cash Handling, Cost Control,
- Data Entry, Finance, Hotel Security
- Relationship Development
- Cost Control
- Corrective Actions
- Operational Efficiency
- Strategic Vision
- Finance and Accounting Oversight
- 16 years of IHG experience, 4 years of Marriott experience 1 year of experience with Hilton
- 2 years of experience with Sonesta
Affiliations
In my 25 years of hospitality, I have opened four hotels and closed one
Certification
Magnums Butlers International Magnums Butler Gold Certificate
Timeline
Task Force Assistant General Manager
Hospitality Staffing
11.2022 - 07.2023
Front Office Manager
Sonesta Hotel
11.2021 - 11.2022
Front Office Manager
Sheraton Galleria
05.2020 - 11.2021
Overnight Manager
Hotel Indigo
12.2014 - 05.2020
Incoming Auditor
Dallas Joule Luxury Collection Hotel
09.2011 - 10.2014
Front Desk Manager
Belmont Hotel
10.2005 - 03.2006
Associate of Arts - Bookkeeping
Richland College
Associate - Criminal Justice
Eastfield College
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