BLONCIA BAKER
Garland,Texas
Summary
Front Office Manager Incoming Auditor/ Overnight Manager to seeking a position with a top-tier boutique hotel. Fast learner, enthusiastic and can be part of a customer service-oriented team. Also dynamic Hotel Manager skills in developing and training teams, effectively controlling cost and achieving YOY revenue and high guest satisfaction ratings in competitive environments.
Overview
20
20
years of professional experience
Work History
Task Force Assistant General Manager
Hospitality Staffing
Atlanta, GA
11.2022 - 06.2023
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demand
- Eased team transitions and new employee orientation through effective training and development.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Front Office Manager
Sonesta Hotel
Dallas, TX
11.2021 - 11.2022
- Establishes control systems for controllable costs and labor in order to effectively meet budget guidelines
- Ensures good communication between all departments and the front office to better serve our guests.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Front Office Manager
Sheraton Galleria
05.2020 - 11.2021
- Responsible for hiring, training, and development of all associates working for the front desk
- Counsel’s supervisors and hourly associates on work related concerns and issues to ensure satisfaction and productivity
- Supervises workload during shifts.
Overnight Manager
Hotel Indigo
12.2014 - 05.2020
- Supervise the operations of the front desk to ensure optimal level of service and hospitality is provided to the guests
- Train, direct the work of, resolve issues/problems, coach and counsel the front desk team members to ensure a quality operation
- Resolve customer issues, complaints, in a quick, efficient manner to maintain a high level of satisfaction
- Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper.
Incoming Auditor
Dallas Joule Luxury Collection Hotel
09.2011 - 10.2014
- Assist with the supervision and coordination of the accounting operations in the hotel
- Compile, review, reconcile, prepare, and analyze entries to facilitate the bookkeeping function
- Assist with the processing of financial statesmen’s and other reports to ensure accurate timely information
Education
Associate of Arts - Bookkeeping
Richland College
2010
Associate - Criminal Justice
Eastfield College
Skills
- Management system Solid knowledge of computer Hospitality Environment
- Accounting programs Sound ability to maintain friendly Revenue generation and management
- And positive manner with guests and associates Front Desk Customer Service
- Superior math skills and excellent budget analysis skills Computer knowledge of Hotel A/R A/P
- Great attention to detail, speed, and accuracy Excellent Fair Housing Compliance, M3 Labor Management
- Communication skills, both verbal and written Skills: Software knowledge of Opera, People Soft, Night
- Auditing Inventory, Accounting, Banquet Vision, Epitome, Inn Quest, Micros, HSI, Galaxy,
- Buying/procurement, Contracts, Customer Service, Light Speed, Spa Soft, Fuse box Go-Concierge, Yardi
- Management, Budgeting, Cash Handling, Cost Control,
- 3 years of home health care experience through Agape Home Health Care, 2 years of apartment leasing part-time
Affiliations
In my 25 years of hospitality, I have opened four hotels and closed one
Accomplishments
- Supervised team of 20 staff members
Timeline
Task Force Assistant General Manager
Hospitality Staffing
11.2022 - 06.2023
Front Office Manager
Sonesta Hotel
11.2021 - 11.2022
Front Office Manager
Sheraton Galleria
05.2020 - 11.2021
Overnight Manager
Hotel Indigo
12.2014 - 05.2020
Incoming Auditor
Dallas Joule Luxury Collection Hotel
09.2011 - 10.2014
Associate of Arts - Bookkeeping
Richland College
Associate - Criminal Justice
Eastfield College
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