Blossom Sotomayor

• Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
• Trained and mentored new employees on company policies, procedures, and customer service standards
• Collaborated with the store manager to develop and implement effective merchandising displays to drive sales
• Managed cash handling procedures, ensuring accuracy and compliance with company guidelines
• Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction
• Assumed responsibility for opening or closing the store as needed, ensuring security measures were followed at all times
• Developed strong relationships with customers through exceptional service delivery and personalized assistance
• Ensured compliance with company policies regarding safety regulations, cleanliness standards, and employee conduct

• Contributed ideas during weekly meetings aimed at improving operational efficiency

• Provided training for new night shift personnel on proper use of equipment and safety protocols.
• Implemented changes in policies or procedures when necessary to ensure smooth operation of the business.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Implemented quality control measures to uphold company standards.
• Ordered supplies as needed and monitored stock levels throughout the night shift.
• Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
• Counted and balanced cash drawer at the beginning and end of shift.

• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Responded quickly to emergency situations involving sudden illness or injury.
• Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Assisted residents with bathing and dressing to promote personal hygiene.
• Administered medications and educated patients and families on correct at-home administration.

• Analyzed catering orders and liaised with staff to set up equipment, supplies, and menus to meet client expectations
• Communicate with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted
• Maintained an inventory of all catering equipment and supplies.
• Resolved any customer complaints in a professional manner.