Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blossom Wilson

Summary

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Knowledgeable with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Restaurant Server

Sunrise Restaurant, LLC
06.2022 - Current
  • Provided exceptional customer service by promptly greeting and seating guests.
  • Assisted in menu navigation, explaining daily specials and recommending food pairings.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Processed transactions efficiently using point-of-sale system to handle payments.
  • Adapted to diverse customer needs, demonstrating flexibility in fast-paced environment.
  • Supported team members during peak hours to optimize workflow and service speed.
  • Cultivated warm relationships with regular customers.
  • Engaged with customers to gather feedback, contributing to service improvements.

Sales Manager

Buddy's Home Furnishings
03.2022 - 06.2022
  • Developed and executed sales strategies to enhance revenue growth and market penetration.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Cultivated relationships with key clients to foster loyalty and increase repeat business.
  • Analyzed sales data to identify trends, improve forecasts, and drive strategic decisions.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Collaborated with marketing teams to align promotions with sales objectives and customer needs.

Restaurant Server

Sunrise Restaurant
01.2021 - 03.2022
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.

Players Club Representative

Twin Arrows Casino and Resort
01.2016 - 06.2019
  • Provided exceptional customer service to enhance player satisfaction and engagement.
  • Assisted in managing loyalty program enrollment and member communications.
  • Facilitated resolution of customer inquiries, ensuring timely and accurate responses.
  • Coordinated promotional events to drive participation and retention among club members.
  • Trained new team members on operational procedures and customer interaction techniques.
  • Developed promotional materials to effectively communicate benefits of membership programs.
  • Developed rapport with guests through friendly interactions, creating memorable experiences that encouraged return visits.
  • Exceeded monthly sales targets consistently by upselling premium membership tiers based on guest preferences and gaming habits.
  • Handled sensitive information discreetly while processing membership applications and maintaining strict confidentiality standards.
  • Contributed to player retention efforts by identifying potential at-risk members and offering tailored incentives for continued play.
  • Provided personalized assistance to high-value players, fostering loyalty and repeat visits.
  • Conducted regular audits of player accounts to ensure accuracy and integrity of rewards points balances.
  • Monitored gaming floor activity to identify opportunities for enhancing guest experience or addressing any concerns promptly.
  • Enhanced player satisfaction by providing exceptional customer service and addressing their inquiries promptly.
  • Supported casino operations during peak periods, helping maintain a positive atmosphere for all guests.
  • Participated in ongoing staff training sessions to stay current on industry trends and best practices in customer service.
  • Educated players on how to use their club cards effectively at various gaming machines for optimal rewards accrual.
  • Collaborated closely with casino hosts to ensure seamless communication, enabling prompt recognition and special treatment for VIP members.
  • Assisted in organizing promotional events for Player''s Club members, contributing to increased member engagement.
  • Boosted club membership by promoting the benefits of joining the Player''s Club to casino guests.
  • Proactively addressed potential conflicts or disputes among players, maintaining a safe and enjoyable gaming environment.
  • Processed new member applications efficiently, ensuring accurate data entry and timely issuance of club cards.
  • Maintained detailed records of player transactions, ensuring compliance with gaming regulations and internal policies.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Trained staff on operating procedures and company services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

Associate of Applied Science - Business Management And Accounting

Stevens-Henager College Murray (online)
Salt Lake City
09-2013

High School Diploma -

Red Mesa Unified School District
Teec Nos Pos
11-2006

Skills

  • Customer satisfaction
  • Organization
  • Guest service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Policy implementation

Timeline

Restaurant Server

Sunrise Restaurant, LLC
06.2022 - Current

Sales Manager

Buddy's Home Furnishings
03.2022 - 06.2022

Restaurant Server

Sunrise Restaurant
01.2021 - 03.2022

Players Club Representative

Twin Arrows Casino and Resort
01.2016 - 06.2019

Associate of Applied Science - Business Management And Accounting

Stevens-Henager College Murray (online)

High School Diploma -

Red Mesa Unified School District