Summary
Overview
Work History
Education
Skills
Certification
How to export as PDF
Notes
Timeline
Generic

B. LuAnn Proveaux

SACRAMENTO,CA

Summary

Detail-oriented healthcare administrator and unit support professional with 15+ years in cardiac surgery, electrophysiology, and emergency department settings. Proven ability to streamline processes, manage scheduling, and support high-volume operations. Proficient with Cerner, Lawson, and MS Office; experienced in training staff and volunteers, data entry, and patient-focused service.

Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Office assistant II

Sacramento Midtown Endoscopy Center
03.2025 - Current
  • Schedule procedures with physician’s offices and register patients prior to procedures. Clerical support duties related to patient care. Prepare charts for patients and nurses. Maintain an organized flow of paperwork and oversees inventory control of chart materials. Operate a variety of office equipment.

Unit Assistant/Secretary

Mercy General Hospital Cardiac Surgery ICU
04.2007 - 03.2025
  • Highly proficient in organizational skills and multitasking. Planned and implemented a new filing system and structured the department's forms and supplies layout.
  • Created a new medication label format for department. Work with third-party distributors.
  • Facilitate the department’s daily operations. Oversaw and ordered supplies and maintained equipment. Answer multi-line phone calls, assist patients and greet visitors. Prepare patients' admissions, pre-op, post-op cases, and charts. Educate and train volunteers to help within the department.
  • Support nurses in assisting with patients.
  • Enhanced patient care by efficiently managing unit operations and maintaining a well-organized environment.
  • Ensured cleanliness and regulatory compliance within the unit by adhering to sanitation guidelines and protocols.
  • Acted as a liaison between patients, families, and healthcare providers, enhancing overall communication and collaboration.
  • Assisted in updating policy manuals and procedural guidelines, resulting in increased staff compliance and understanding of unit protocols.
  • Streamlined administrative tasks for improved efficiency in the unit, ensuring timely completion of duties.
  • Managed inventory of essential supplies for the unit, minimizing stock shortages or delays in service delivery.
  • Provided compassionate support to patients experiencing distress or anxiety related to their medical conditions or treatments.
  • Assisted nurses with essential tasks, contributing to high-quality patient care and satisfaction.
  • Ensured proper handling of confidential information through diligent adherence to HIPAA regulations while managing medical records.
  • Protected patients and employees by developing and interpreting infection-control policies and protocols and maintained patient confidence by monitoring confidential information.
  • Maintained adequate stock of medications, supplies and equipment to meet patient needs.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Assisted with medical coding and billing tasks.
  • Performed various administrative tasks by filing, copying and faxing documents.

Scheduler

Electrophysiology Lab - Per Diem
06.2020 - 02.2021
  • Trained as Senior Office Assistant, maintained and assisted with scheduling EP procedures and entering productivity data.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.

Scheduler

Cath Lab – Temporary
11.2011 - 02.2012
  • Responsible for scheduling procedures and assisted with various non-clinical jobs within this unit.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.

Communications Coordinator

Alta Bates Hospital – Emergency
01.2002 - 01.2006
  • Experienced healthcare support professional with a strong background in high-stress environments such as emergency departments. Proven ability to coordinate with interdisciplinary teams, and manage administrative tasks with accuracy and efficiency. Operated multi-line phone systems to communicate with staff, patients, and external departments. Skilled in medical terminology, chart processing, patient coordination.

Education

Associate of Science -

Peralta College
Berkeley, CA

Bachelor of Arts -

The University of Arizona
Tucson, AZ

Skills

  • Cerner, Lawson, MS4 programs
  • Customer service
  • Time management
  • Data entry
  • File organization
  • Organizing and categorizing
  • Verbal communication
  • Dedicated team player
  • Administrative support
  • Resourceful
  • Prioritizing work
  • Scheduling appointments
  • Clerical support
  • Supply restocking
  • Multi-line phone proficiency
  • Payment processing
  • Supply management
  • Patient charting
  • Medical terminology
  • Medical records management
  • Vendor relationship management

Certification

  • BLS (Basic Life Support) – current
  • (Add any additional certifications relevant to target role)

How to export as PDF

  • In Microsoft Word:
  • 1) Copy-paste the resume into a new document.
  • 2) Go to File > Save As (or Export) > Choose PDF as the format.
  • 3) Save.
  • In Google Docs:
  • 1) Copy-paste the resume into a new Google Doc.
  • 2) File > Download > PDF Document (.pdf).
  • If you’d like, tell me the target role or paste a job description, and I’ll tailor the content further before you export to PDF.

Notes

  • If you have a target job description, I can tailor this further with keyword-optimized bullets and a targeted Summary.
  • Want a two-column or slightly more design-forward look while staying ATS-friendly? I can format that version as well.

Timeline

Office assistant II

Sacramento Midtown Endoscopy Center
03.2025 - Current

Scheduler

Electrophysiology Lab - Per Diem
06.2020 - 02.2021

Scheduler

Cath Lab – Temporary
11.2011 - 02.2012

Unit Assistant/Secretary

Mercy General Hospital Cardiac Surgery ICU
04.2007 - 03.2025

Communications Coordinator

Alta Bates Hospital – Emergency
01.2002 - 01.2006

Associate of Science -

Peralta College

Bachelor of Arts -

The University of Arizona

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B. LuAnn Proveaux