Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blue Martinez

San Francisco,CA

Summary

Experienced operations professional with strong focus in project management and team leadership . Excelled in driving operational improvements and fostering team efficacy through robust change management and identifying inefficiencies. Adept at cultivating stakeholder relationships and enhancing team performance, significantly contributing to organizational success.

Overview

4
4
years of professional experience

Work History

Senior Operations Specialist

DoorDash Labs
08.2023 - Current
  • Tested and supported the development of new features for the Remote Assistance team, unlocking new ODD scenarios and improving overall team efficacy.
  • Championed change management efforts within the organization by clearly communicating expectations to team members while offering support during transitional periods.
  • Drove continuous improvement by establishing and tracking KPIs, identifying areas for growth within team projects.
  • Cultivated strong relationships with key stakeholders to achieve important milestones, contributing to organizational success and a positive work environment.
  • Identified and addressed gaps in software performance, fostering team involvement in product improvement and feedback.

Owner/Operator

LOVEDPROTECTED
05.2020 - Current
  • Managed day-to-day business operations, from product development, production and shipping logistics.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Developed business plan, processes and procedures to provide superior designs to clients.
  • Utilized analytics tools to track business performance, adjusting marketing strategies to maximize profit and effectiveness.

Advanced Testing Specialist

Zoox
11.2021 - 09.2022
  • Utilize Jira to escalate, triage, and track software issues.
  • Analyze metric dashboards on Looker to compare vehicle software releases and highlight operational improvements.
  • Developed customized test plans for each project, ensuring comprehensive test coverage.
  • Managed and created various advanced testing documentation to develop and train the testing team

Education

Bachelor of Science - Gender & Women's Studies

University of California, Berkeley
Berkeley, CA
01.2018

Skills

  • Jira
  • Testrail
  • Linux Command Line
  • Google Workspace
  • Project Management
  • Hiring and Onboarding
  • SOP Development
  • Strategic Planning

Timeline

Senior Operations Specialist

DoorDash Labs
08.2023 - Current

Advanced Testing Specialist

Zoox
11.2021 - 09.2022

Owner/Operator

LOVEDPROTECTED
05.2020 - Current

Bachelor of Science - Gender & Women's Studies

University of California, Berkeley

Similar Profiles

CREATE PROFILE
Blue Martinez