Blues Canales
Bayonne,NJ
Summary
Dynamic Operations Manager with a proven track record at Lineage Logistics LLC, enhancing operational efficiency and customer satisfaction. Skilled in strategic planning and team leadership, I achieved significant improvements in performance metrics and employee retention. Expert in supply chain management and conflict resolution, I consistently delivered projects within budget, fostering a positive and productive work environment. Seasoned Operations Manager and talented leader with 18 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
18
18
years of professional experience
Work History
Operations Manager
Lineage Logistics LLC
02.2006 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Education
No Degree - Criminal Justice
Hudson County Community College
Jersey City, NJ02.2001
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Staff Development
- Customer Relationship Management
- Goal Setting
- Interpersonal Communication
- Strategic Planning
- Workflow Optimization
- Inventory Control
- Schedule Management
- Performance Management
- Continuous improvements
- Superb time management skills
- Delegation
- Conflict Mediation
- Assignment Delegation
- Work flow planning
- Cost Reduction
- Forecasting and Scheduling
- Warehouse Operations
- Performance Evaluations
- Cultural Awareness
- Supply Chain Management
- Health and safety compliance
Marathon Runner
I maintain a healthy lifestyle to consistently run at least 4-6 times a week. I run at least a 26.2 marathon a year and have ran a 50K 31 miles in 5 hours
Timeline
Operations Manager
Lineage Logistics LLC
02.2006 - Current
No Degree - Criminal Justice
Hudson County Community College
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