Adrienne Bove
Elsberry,MO
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
21
21
years of professional experience
Work History
Team Lead
Dollar General
02.2022 - Current
- Answered phone calls to assist customers with questions and orders.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Greeted customers promptly and responded to questions.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Adhered to social distancing protocols and wore mask or face shield.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Assisted customers by providing information and resolving complaints.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Welcomed customers, offering assistance to help find store items.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Cashier, Stocker
Walmart
01.2014 - 04.2019
- Helped with purchases and signed customers up for rewards program.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Replenished items to maintain stock availability.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Worked closely with front-end staff to assist customers.
- Palletized merchandise for easy movement to sales floor locations.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Verified customer age requirement for alcohol or tobacco purchases.
- Discounted purchases by scanning and redeeming coupons.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Used suggestive selling techniques to promote add-on sales.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed sales transactions to prevent long customer wait times.
- Faced products on shelves and displays to meet company policies.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Answered customer questions and provided store information.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Restaurant Manager
Albert Anderson
01.2010 - 01.2012
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Explained goals and expectations required of trainees.
- Optimized profits by controlling food, beverage and labor costs.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Trained new employees to perform duties.
- Inspected dining and serving areas for cleanliness and proper setup.
- Adhered to all health department regulations regarding food storage and preparation.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Managed accounts payable, accounts receivable and payroll.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Administrative Assistant
Anderson Landscaping
01.2005 - 01.2010
- Preparing bills for clients
- Keeping detailed and accurate records
- Excellent customer service skills
- Typing 40 wpm
- Operating essential office equipment
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to customer issues to provide immediate resolution and improve retention.
Administrative Assistant
Boys And Girls Club Of Poplar Bluff
- Maintained inventory of office supplies and placed orders when necessary.
- Greeted visitors and provided general information about the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Managed database systems containing customer contact information.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Developed and maintained filing systems for confidential documents and records.
- Managed office supplies inventory and placed orders when necessary.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Graduate Certificate - Physical Therapy Aide
Stratford Career Institute
01-2010
High School Diploma -
Mingo Job Corps
02-2001
Graduate Certificate - Computer Training
Stratford Career Institute
Skills
- Leadership Training
- Office management
- Customer service
- Inventory management
- Data entry
- Attention to detail and accurate record keeping, etc
- Effective communication
- Time management
- Record keeping
- Attention to detail
- Reliability and punctuality
- Returns and exchanges
- Professionalism and etiquette
- Data entry efficiency
- Loss prevention awareness
- Work ethic and integrity
- Supply restocking
- Multitasking
Education and Training
true,false
Work Preference
1, ["Part Time"], ["Remote"], [], []
Timeline
Team Lead
Dollar General
02.2022 - Current
Cashier, Stocker
Walmart
01.2014 - 04.2019
Restaurant Manager
Albert Anderson
01.2010 - 01.2012
Administrative Assistant
Anderson Landscaping
01.2005 - 01.2010
Administrative Assistant
Boys And Girls Club Of Poplar Bluff
Graduate Certificate - Physical Therapy Aide
Stratford Career Institute
High School Diploma -
Mingo Job Corps
Graduate Certificate - Computer Training
Stratford Career Institute