Luis Paolo Servidad
Kalgoorlie-Boulder,WA
Summary
Proven leader in enhancing operational efficiency and customer satisfaction at ALS Geochemistry - Kalgoorlie, leveraging strong analytical skills and relationship-building expertise. Spearheaded process improvements and staff development initiatives, significantly boosting team productivity. Excelled in Microsoft Office and multitasking, driving successful project completions and fostering a collaborative work environment.
Overview
9
9
years of professional experience
Work History
Fire Assay Coordinator
ALS Geochemistry - Kalgoorlie
01.2023 - Current
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced fire assay operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Gathered and organized materials to support operations.
- Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
- Increased client satisfaction by facilitating clear and consistent communication between project teams and stakeholders.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Entered data, generated reports, and produced tracking documents.
Shift Supervisor
Intertek Robotics Laboratory - FMG Solomon Hub
08.2022 - 01.2023
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Supervised ongoing daily production phases.
Shift Supervisor
SGS Australia, Pty Ltd – Kalgoorlie Commercial Lab
08.2019 - 08.2022
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enforced company policies and regulations with employees.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Conducted regular performance evaluations, providing constructive feedback to help employees grow professionally.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Conducted routine inspections to check quality and compliance with established specifications.
- Responded to and resolved customer questions and concerns.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Troubleshot equipment to reduce service calls and downtime.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Chief Chemist
MIL-ORO Mining Corporation
11.2015 - 07.2019
- Optimized laboratory processes for increased efficiency and reduced turnaround time.
- Authored quality assurance performance plans, statements of work, standard operating procedures and data summaries complying with good laboratory standard requirements.
- Conducted root cause analysis for process deviations, implementing corrective actions to prevent future occurrences.
- Advised scientists and management on [Area of expertise] concerns.
- Mentored junior chemists, fostering professional growth and development within the team.
- Spearheaded analytical analyses to determine and record composition.
- Offered technical guidance through work justifications, requests for proposals and performance measures.
- Managed and coordinated quality assurance, quality control, interpretation and evaluation of data results.
- Managed budgets and resources effectively while striving for cost optimization across all projects undertaken by the department.
- Authored technical reports detailing experimental results, findings, and recommendations for continuous improvement efforts.
- Performed techniques such as HPLC, GC, TOC and UV/VIS on assays and related substances.
- Analyzed and interpreted laboratory data.
- Coordinated and performed analytical tests to comply with established standards and specifications.
- Cleaned and organized laboratory and kept supplies well-stocked to save time, money and promote laboratory efficiency.
- Developed laboratory testing programs and data analysis while adhering to SOPs, ECOs, batch records and work instructions.
Education
Bachelor of Science - Chemistry
Ateneo De Davao University
E. Jacinto Street, Davao City, Philippines 800003.2004
Skills
- Relationship Building
- Data Entry
- Work Planning and Prioritization
- Customer Service
- Process Improvement
- Document Control
- Staff and Operations Management
- Analytical Skills
- Staff Development and Training
- Multitasking Abilities
- Microsoft Office
- Analytical Thinking
Timeline
Fire Assay Coordinator
ALS Geochemistry - Kalgoorlie
01.2023 - Current
Shift Supervisor
Intertek Robotics Laboratory - FMG Solomon Hub
08.2022 - 01.2023
Shift Supervisor
SGS Australia, Pty Ltd – Kalgoorlie Commercial Lab
08.2019 - 08.2022
Chief Chemist
MIL-ORO Mining Corporation
11.2015 - 07.2019
Bachelor of Science - Chemistry
Ateneo De Davao University
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