Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blythe Ashe

Terre Haute,United States

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

22
22
years of professional experience

Work History

Contact Center Representative

Joink
Terre Haute, IN
03.2022 - 06.2025
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with order placement and payment processing.
  • Performed troubleshooting and problem solving for customer issues.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Resolved customer complaints in a professional manner.
  • Provided product information to customers.
  • Assisted customers with setting up their internet connection, configuring routers, and connecting devices to the network.
  • Diagnosed hardware and software problems related to the internet connection and worked with various departments for resolution.
  • Resolved customer inquiries, troubleshooting technical issues and providing solutions quickly and efficiently.

Customer Service Manager

MTS Digital
Terre Haute, , IN
08.2005 - 03.2022
  • Coordinated services with multiple telecom providers.
  • Maintained knowledge of company products, services and procedures to facilitate sales of various product lines.
  • Familiar with telecom terminology.
  • Interfaced with customers and carriers to complete necessary documentation for efficient completion of sales and implementation of services.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Supported sales staff performing all clerical functions: correspondence, customer interface, data entry, records management, scheduling, travel, etc.
  • Supervised and scheduled technicians.

Direct Support Professional Caregiver

Child Adult
Clinton, IN
04.2003 - 07.2005
  • Followed care plan and directions to administer medications.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Cultivated relationships with residents to support happiness and emotional well-being.

Education

High School Diploma -

West Vigo High School
West Terre Haute, IN
06.2001

Skills

  • Client relations and retention
  • Customer Service
  • Product Knowledge
  • Schedule coordination
  • Data entry
  • PC proficient
  • Operational processes
  • Supervision
  • Communication
  • Ongoing client support
  • Active listening
  • Project planning

Timeline

Contact Center Representative

Joink
03.2022 - 06.2025

Customer Service Manager

MTS Digital
08.2005 - 03.2022

Direct Support Professional Caregiver

Child Adult
04.2003 - 07.2005

High School Diploma -

West Vigo High School

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