Blythe Ashe
Terre Haute,United States
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
22
22
years of professional experience
Work History
Contact Center Representative
Joink
Terre Haute, IN
03.2022 - 06.2025
- Answered customer inquiries via phone, email, and chat.
- Assisted customers with order placement and payment processing.
- Performed troubleshooting and problem solving for customer issues.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer complaints in a professional manner.
- Provided product information to customers.
- Assisted customers with setting up their internet connection, configuring routers, and connecting devices to the network.
- Diagnosed hardware and software problems related to the internet connection and worked with various departments for resolution.
- Resolved customer inquiries, troubleshooting technical issues and providing solutions quickly and efficiently.
Customer Service Manager
MTS Digital
Terre Haute, , IN
08.2005 - 03.2022
- Coordinated services with multiple telecom providers.
- Maintained knowledge of company products, services and procedures to facilitate sales of various product lines.
- Familiar with telecom terminology.
- Interfaced with customers and carriers to complete necessary documentation for efficient completion of sales and implementation of services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Supported sales staff performing all clerical functions: correspondence, customer interface, data entry, records management, scheduling, travel, etc.
- Supervised and scheduled technicians.
Direct Support Professional Caregiver
Child Adult
Clinton, IN
04.2003 - 07.2005
- Followed care plan and directions to administer medications.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Cultivated relationships with residents to support happiness and emotional well-being.
Education
High School Diploma -
West Vigo High School
West Terre Haute, IN06.2001
Skills
- Client relations and retention
- Customer Service
- Product Knowledge
- Schedule coordination
- Data entry
- PC proficient
- Operational processes
- Supervision
- Communication
- Ongoing client support
- Active listening
- Project planning
Timeline
Contact Center Representative
Joink
03.2022 - 06.2025
Customer Service Manager
MTS Digital
08.2005 - 03.2022
Direct Support Professional Caregiver
Child Adult
04.2003 - 07.2005
High School Diploma -
West Vigo High School