Blythe De La Cruz
Redmond,WA
Summary
Forward-thinking professional with over 16 years of experience in management and lead positions, specializing in Veterinary Medicine. Proven track record of achieving exceptional financial growth and revenue enhancements across various small animal practices. Adept in implementing strategic initiatives to ensure operational efficiency and deliver high-quality patient care. Known for a strong commitment to animal welfare, team leadership, and driving positive practice outcomes.
Overview
11
11
years of professional experience
Work History
Practice Manager
Wagly Veterinary Hospital & Pet Campus
09.2022 - 08.2023
- Oversaw staff training, schedule management, and customer issues
- Emphasized efficient practice management and high-quality patient care.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Ordered all office supplies and kept check on inventory levels
- Supervised team of 22 office personnel
- Provided supervision and management to team of support personnel
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
- Ordered all pharmacy supplies and kept check on inventory levels
Lead Veterinary Assistant/ Surgical Technician
Wagly Veterinary Hospital & Pet Campus
09.2021 - 09.2022
- Provided expert veterinary assistance, focusing on surgical procedures and anesthesia management
- Contributed to streamlined operations, ensuring optimal patient care and overall well-being of animal patients
- Recorded symptoms and documented medical observations to inform treatment decisions
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans
- Performed dental cleanings using ultrasonic scaler
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave
- Performed fecal examinations, urinalysis and bloodwork
- Obtained patient history from owners and performed physical examinations
- Managed medical intervention and therapy for animals in collaboration with veterinarian
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care
- Restrained animals to protect veterinarians from potential harm
- Administered medications to animals in treatment and documented changes in condition
Assistant Practice Manager
Parktown Veterinary Clinic
02.2018 - 08.2021
- Supervised and trained staff in various hospital areas, including pharmacy, labs, reception, surgery, and more
- Managed hospital equipment, inventory, and provided support in all aspects of hospital functioning.
- Supervised team of 20 office personnel
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions
- Addressed and remedied all patient or team member issues
- Developed close working relationships with front office and back office staff
- Trained interns and newly hired team members on office procedures and computer system
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care
- Collaborated with store manager to maintain daily operations
Veterinary Technician
Parktown Veterinary Clinic
11.2012 - 08.2021
- Carried out reception and technician duties, including patient admissions, vaccination administration, anesthesia induction, surgeries, lab procedures, and more
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave
- Recorded symptoms and documented medical observations to inform treatment decisions
- Collected patient biopsies and blood samples for laboratory analysis
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans
- Managed medical intervention and therapy for animals in collaboration with veterinarian
- Performed fecal examinations, urinalysis and bloodwork
- Obtained patient history from owners and performed physical examinations
- Prepared, sterilized and maintained medical instruments and equipment
- Performed dental cleanings using ultrasonic scaler
Education
AS - Veterinary Technology
Carrington College
San Jose, CA06.2013
AA - Social Behavioral Science
De Anza College
Cupertino, CA2006
Diploma -
Live Oak High School
Morgan Hill, CA2001
Skills
- Veterinary Medicine
- Dog Boarding
- Practice Management
- Customer Service
- Coaching and Mentoring
- Budget Oversight
- Problem Identification
- Recruit Well-Qualified Staff
- Electronic Medical Record Software
- New Hire Training
- Employee Performance
- Schedule Management
Timeline
Practice Manager
Wagly Veterinary Hospital & Pet Campus
09.2022 - 08.2023
Lead Veterinary Assistant/ Surgical Technician
Wagly Veterinary Hospital & Pet Campus
09.2021 - 09.2022
Assistant Practice Manager
Parktown Veterinary Clinic
02.2018 - 08.2021
Veterinary Technician
Parktown Veterinary Clinic
11.2012 - 08.2021
AS - Veterinary Technology
Carrington College
AA - Social Behavioral Science
De Anza College
Diploma -
Live Oak High School
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