Blythe Dolby
Chicago, IL - Saint Joseph, MI
Summary
Sales and operations professional with a background in insurance and e-commerce, experienced in managing high-volume client accounts, consultative selling, and streamlining processes. Proven track record of driving revenue growth, improving efficiency, and delivering strong client experiences in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Property and Casualty Insurance Agent
The John DeVries Insurance Agency
Saint Joseph
2022 - Current
- Managed a high-volume personal and commercial lines book of business, servicing hundreds of client accounts and generating new policy sales in a fast-paced agency environment with 20–30 client interactions daily
- Conducted policy reviews to ensure compliance and identify coverage gaps, recommending appropriate solutions and increased cross-sell within existing accounts
- Built and maintained strong client relationships, driving retention through proactive communication and issue resolution
Collaborated with underwriters to assess risk and secure competitive coverage and pricing for clients - Developed and presented customized insurance proposals to convert prospects and support new business growth
Executed cross-selling strategies to expand existing accounts and increase overall revenue - Utilized CRM systems to track leads, manage client interactions, and improve follow-up efficiency
Operations and Fulfillment Manager
Awe Inspired
Minneapolis, MN
2020 - 2022
- Managed end-to-end fulfillment operations for a high-volume e-commerce business, processing 100–300+ daily orders across individual, wholesale, and high-profile clients
- Oversaw inventory management to ensure accurate stock levels and timely order fulfillment
Trained and onboarded new staff, preparing teams to handle high-volume workloads during peak seasons - Implemented quality control processes to maintain product standards and reduce shipping errors
- Streamlined fulfillment workflows to improve delivery speed and overall customer satisfaction
- Coordinated with cross-functional teams to resolve logistics issues and ensure smooth order processing
Customer Experience Sales Floor Associate
Vera Bradley (Flagship SoHo)
New York, NY
2018 - 2019
- Educated customers on product features and brand offerings to drive engagement and support sales
- Delivered strong customer service by resolving inquiries and complaints, fostering repeat business and loyalty
- Supported store operations including inventory management of hundreds of skews, merchandising, and maintaining visual presentation standards
- Collaborated with team members and management to ensure consistent execution of store policies and daily operations
- Adapted quickly to changing store layouts and department needs, providing seamless support across multiple areas
- Assisted in planning and executing in-store events and promotions, contributing to customer engagement and sales initiatives
Education
Political Science
Pace University
New York, NYSkills
- Client Relationship Management
- Account Management & Client Retention
- Needs Analysis & Solution Selling
- Proposal Development
- Upselling & Cross-Selling
- High-Volume Workflow Management
- Order Fulfillment & Logistics
Client and Sales
Operations
- Inventory Management
- Operations Coordination
- Process Improvement
- CRM Systems
- Lead Management
- Customer Experience
- Cross-Functional Communication
Systems and Experience
Timeline
Property and Casualty Insurance Agent
The John DeVries Insurance Agency
2022 - Current
Operations and Fulfillment Manager
Awe Inspired
2020 - 2022
Customer Experience Sales Floor Associate
Vera Bradley (Flagship SoHo)
2018 - 2019
Political Science
Pace University