Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blythe Jackson Roberts

Sparks,NV

Summary

Proven leader and effective communicator, adept at small business operations and building strong customer relationships. At The Oaxacan Connection, I spearheaded initiatives that significantly enhanced brand awareness and customer satisfaction. My expertise in financial management and verbal communication has consistently driven positive outcomes, achieving top performance metrics and fostering a culture of excellence and innovation.

Overview

38
38
years of professional experience

Work History

Owner/Operations Manager

The Oaxacan Connection
07.2012 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Early Childhood Lead Teacher /Lower Elementary Montessori Teacher

Clear Lake Montessori
09.1999 - 05.2006
  • Led professional development sessions for other teachers on effective classroom management strategies.
  • Mentored new teachers in the implementation of best practices for early childhood education.
  • Enhanced student engagement by incorporating hands-on activities and group projects in daily lesson plans.
  • Implemented individualized instruction plans tailored to each student''s unique strengths and weaknesses.
  • Established a safe and nurturing classroom environment where students felt comfortable taking risks and expressing themselves creatively.
  • Increased parent involvement through regular communication, informative newsletters, and hosting family events.
  • Collaborated with colleagues to create cross-curricular lessons that connected subjects for deeper understanding.
  • Adapted teaching methods to accommodate diverse learning needs, resulting in increased student comprehension and success.
  • Organized extracurricular activities such as field trips and community service projects that enriched the learning experience.
  • Built an inclusive classroom culture that embraced diversity and promoted respect for all individuals.
  • Developed strong relationships with students and parents to foster a positive learning environment.
  • Incorporated social-emotional learning techniques into daily routines, fostering healthy peer relationships and improved behavior among students.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted and supervised [Number] children through entire school day.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Differentiated instruction according to the needs of each child by creating customized work plans tailored to individual strengths and interests while challenging them appropriately within their zones of proximal development.

Waitress/ Hostess/Event Coordinator

Hoagie Ranch
05.1992 - 12.1994
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Head Hostess / Waitress/Lead Banquet Server

Landrys Kemah Boardwalk/ Upstairs at Jimmy Walkers
06.1991 - 01.1993
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
  • Served as a liaison between guests and management in addressing concerns or special requests in realtime.
  • Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
  • Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
  • Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
  • Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Opened and closed seating sections according to volume of guests.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Political Event Organizer/ Campaign Organizer

State Senator Chet Brooks
06.1986 - 01.1993
  • Coordinated schedules and timelines for events.
  • Increased event attendance by strategically marketing and promoting events through various channels.
  • Created engaging visual materials such as invitations, programs, banners, signage to promote consistent branding across all aspects of the event experience.
  • Participated in strategy development and planning to grow organizing program and advance campaigns.
  • Improved overall guest satisfaction by implementing responsive customer service practices throughout the planning stages and during events themselves.
  • Optimized event agendas for seamless transitions between activities, ensuring smooth flow throughout the duration of each function.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Utilized social media to promote events and increase attendance.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Helped create memorable experiences by actively engaging with guests during interactive program elements.
  • Assisted in the successful execution of events by setting up and breaking down equipment, signage, and decorations.
  • Oversaw event operations to keep running smoothly.
  • Assisted in marketing and promotional activities, increasing event awareness and attendance.
  • Managed registration desk, ensuring accurate tracking of attendees for efficient data management.
  • Hung up movie posters, banners and decorations for promotional events.
  • Ran concession stand by preparing food and serving drinks for patrons.

Sales Associate Manager Lead Floor Supervisor

The Go Round
11.1988 - 02.1991
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Organized product displays to attract potential buyers and increase sales conversions.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
  • Developed client rapport for better customer satisfaction and repeat business.
  • Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
  • Consistently ranked among the top-performing store locations due to exceptional staff management and sales performance.
  • Organized promotional events and interacted with community to increase sales volume.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Implemented systems and procedures to increase sales.

Head Hostess / Lead Waitress

The Half Shell
09.1986 - 11.1988
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.

Education

Associate of Arts - Early Childhood Education

Montgomery Montessori Institute
Rockville, MD
08.2000

High School Diploma -

Clear Creek High School
League City, TX
06.1991

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication

Timeline

Owner/Operations Manager

The Oaxacan Connection
07.2012 - Current

Early Childhood Lead Teacher /Lower Elementary Montessori Teacher

Clear Lake Montessori
09.1999 - 05.2006

Waitress/ Hostess/Event Coordinator

Hoagie Ranch
05.1992 - 12.1994

Head Hostess / Waitress/Lead Banquet Server

Landrys Kemah Boardwalk/ Upstairs at Jimmy Walkers
06.1991 - 01.1993

Sales Associate Manager Lead Floor Supervisor

The Go Round
11.1988 - 02.1991

Head Hostess / Lead Waitress

The Half Shell
09.1986 - 11.1988

Political Event Organizer/ Campaign Organizer

State Senator Chet Brooks
06.1986 - 01.1993

Associate of Arts - Early Childhood Education

Montgomery Montessori Institute

High School Diploma -

Clear Creek High School

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Blythe Jackson Roberts