Blythe McGinnis
Flower Mound,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Guest Service Specialist
Petco
01.2023 - 04.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Daycare Teacher
The Children's Courtyard
01.2022 - 07.2022
- I help teach kids anywhere from 3 years to 12 years old
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Gathered materials and resources to prepare for lessons and activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Implemented curriculum to enhance classes with learning-focused activities.
- Monitored classroom to verify safe and secure environment.
Water Safety Instructor
AquaKids Swim School
08.2021 - 01.2022
- Collaborated with parents regarding youth swim goals and planned course path.
- Instructed students in water safety techniques.
- Followed federal and state water safety rules throughout activities.
- Maintained knowledge and certification of first aid and CPR.
- Taught daily swim instruction to students varying in ages and skill levels.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Took notes strengths and weaknesses of each child in class to track progress.
Water Safety Instructor
Aqua-Tots Swim Schools
05.2021 - 08.2021
- I taught kids how to be around water safely and taught them necessary skills in the water
- Anywhere from 4 months to 13 years
- I also answered phones and scheduled classes on the computer.
- Collaborated with parents regarding youth swim goals and planned course path.
- Taught emergency response and rescue protocols for water safety.
- Maintained knowledge and certification of first aid and CPR.
- Prepared equipment before each class class and stored items promptly after classes.
- Mentored and trained new swim instructors on best practices.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
Cashier
Market Street
04.2020 - 05.2021
- I worked registers, faced items, helped customers find things and provided necessary customer service
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Upsold additional products and services to customers, increasing revenue.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
Babysitter
Friend
08.2018 - 07.2019
- I babysat 2 kids and 2 dogs
- I make dinner and tuck them in
Girl Scout
01.2007 - 01.2019
- I've been a girl scout for over 12 years and i've done too many camps/volunteer work too count! i'veearned my bronze and silver award as well.
Pet Sitter
ARF
09.2017 - 05.2018
- I volunteered at ARF! they are a foster/adoption agency for dogs and cats
- My responsibilities included:caring for the animals, making them feel safe in their environments, and walking the dogs
- I got busywith school and I plan to return.
Education
High School Diploma -
Marcus High School
Flower Mound, TX05.2020
Skills
- Babysitter
- Front Desk
- Water safety instructor
- Childcare
- Animal Care
- Lifeguard
- Pool Maintenance
- Autism Experience
- Cashiering
- Cleaning Experience
- 2D animation (4 years)
- Digital art (4 years)
- Payment Processing
- Making Reservations
- Guest Inquiries
- Customer Experience
- Telephone Reception
- Financial Transactions
- Special Orders
- Customer Satisfaction
- Computer Skills
Certification
CPR Certification
Timeline
Guest Service Specialist
Petco
01.2023 - 04.2023
Daycare Teacher
The Children's Courtyard
01.2022 - 07.2022
Water Safety Instructor
AquaKids Swim School
08.2021 - 01.2022
Water Safety Instructor
Aqua-Tots Swim Schools
05.2021 - 08.2021
Cashier
Market Street
04.2020 - 05.2021
Babysitter
Friend
08.2018 - 07.2019
Pet Sitter
ARF
09.2017 - 05.2018
Girl Scout
01.2007 - 01.2019
High School Diploma -
Marcus High School
CPR Certification
Similar Profiles
Tiarra FurtadoTiarra Furtado
Vetco Total Care at PetcoVetco Total Care at Petco
Diana FloresDiana Flores
Sales Associate at PetcoSales Associate at Petco
Jessica Langham-BollingerJessica Langham-Bollinger
Professional Dog Groomer at PetcoProfessional Dog Groomer at Petco