Bridget Marler
St Louis,MO
Summary
Adept at enhancing customer experiences and streamlining appointment processes, I leveraged my proficiency in MS Office and superior communication skills at SSM Health Physical Therapy to manage schedules for over 85 clinics. My background in coordinating care and optimizing service solutions across various roles has consistently driven improvements in patient satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Centralized Scheduler
SSM Health Physical Therapy
Saint Louis , MO
07.2024 - Current
- Developed and maintained a centralized scheduling system for medical appointments.
- Monitored patient wait lists and adjusted schedules accordingly when needed.
- Collaborated with physicians, nurses and other clinical staff to ensure accurate patient scheduling.
- Reviewed incoming referrals from physicians and coordinated timely follow-up care visits for patients.
- Take a high volume of inbound and outbound calls.
- Schedule patient appointments for over 85 SSM Health Physical Therapy clinics across IL and MO.
Patient Care Coordinator
Heartland Hearing Center
Saint Louis , MO
05.2022 - 07.2024
- Processed patient intake information and updated medical records prior to treatment.
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Completed insurance verifications and claim forms for patient intake and processing.
- Provided administrative support for patient care staff.
- Compiled and maintained medical charts and reports in complex digital databases.
- Identified potential problems and patient care trends.
Call Center Representative
Concentrix
St. Louis, MO
10.2019 - 05.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Documented customer inquiries and feedback, including service delivery suggestions, in company database.
- Prepared, completed and processed customer account forms and database changes.
Shift Supervisor
CVS Pharmacy
Carmel, IN
06.2018 - 10.2019
- Motivated team members to complete assigned tasks and perform at exceptional levels.
- Resolved customer complaints and reported issues to senior management.
- Performed store opening and closing procedures, including setting up registers and checking products.
- Stocked displays with new and transferred merchandise.
- Consistently adhered to quality expectations and standards.
- Balanced tills, accurately handled cash, processed credit card payment batches and prepared bank deposits.
Insurance Advocate
United Health Group
Indianapolis, Indiana
03.2016 - 06.2018
- Answer the phone, greeting policyholders and ascertain what each wants or needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Compute sales prices, total purchases and receive and process cash or credit
- Giving the policyholder the customer service they deserve
- Operating the computer system rumba on a daily basis to serve policyholders.
Education
Bachelor of Science - Healthcare Administration Still Attending
Strayer University
Washington, DC06.2022
High School Diploma - Core 40
Bishop Chatard High School
2007
Skills
- Patient coordination
- Appointment management
- Insurance verification
- Medical record management
- Scheduling expertise
- HIPAA compliance
- Patient scheduling
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Increased quality of care by developing new tracking and assessment methods.
- Routinely helped as many as 75 patients each day in a high-volume call outlet.
- Exceeded corporate target for customer satisfaction for 4 months in a row.
- Managed call flow with several calls in queue per minute.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Timeline
Centralized Scheduler
SSM Health Physical Therapy
07.2024 - Current
Patient Care Coordinator
Heartland Hearing Center
05.2022 - 07.2024
Call Center Representative
Concentrix
10.2019 - 05.2022
Shift Supervisor
CVS Pharmacy
06.2018 - 10.2019
Insurance Advocate
United Health Group
03.2016 - 06.2018
Bachelor of Science - Healthcare Administration Still Attending
Strayer University
High School Diploma - Core 40
Bishop Chatard High School
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