BAILEE COX
Fort Worth
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Waitress
The Chumley House
10.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed customer orders and ensured accurate food delivery.
- Collaborated with kitchen staff to streamline service efficiency.
- Trained new waitstaff on menu items and service protocols.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Server
Dino's Steak and Claw House
10.2022 - 10.2024
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained new staff on menu offerings and service protocols, ensuring consistency.
- Collaborated with kitchen staff to optimize food presentation and quality.
- Resolved guest complaints promptly, turning challenges into positive experiences.
Front Desk Receptionist
Ballard Family Dentistry
05.2022 - 10.2022
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Coordinated front desk activities, ensuring smooth patient flow and efficient service delivery.
- Maintained accurate patient records using dental practice management software for streamlined access.
- Provided exceptional customer service, addressing patient inquiries and resolving concerns promptly.
Server/Assistant Manager
TruFire Kitchen and Bar
10.2018 - 05.2022
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Coordinated training programs for new staff, enhancing team performance and service delivery.
- Developed schedules to optimize staffing levels during peak hours, improving customer satisfaction.
Server
Uncle Julio's- Alliance
07.2017 - 10.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Sales Associate
GNC
09.2017 - 04.2018
- Opening and closing the store
- Setting up the cash register and turning on the computer system
- Rotating expiring/expired items
- Listening to the customer and finding the product best suited for their needs
- Helping at other stores in the franchise when needed
- Taking the deposit to the bank right after close
Server
Salas Urban Cantina
01.2016 - 06.2017
- Implemented suggestions for improving workflow and service speed during peak hours.
- Processed payments efficiently, maintaining accurate financial transactions daily.
- Cultivated warm relationships with regular customers.
Server
Chit's House of Cool
04.2015 - 01.2016
- Take orders from guests for food and beverages
- Checking ID's to make sure guest's are of legal age when ordering alcoholic beverages
- Writing down orders and putting them accurately into the POS system
- Collect payments from customers
- Polish and roll silverware
- Inform guests of our daily specials
- Clean up any spills that may happen or broken glass quickly to ensure the safety of staff and guests
Hostess/Server
BackPorch Drafthouse
05.2014 - 04.2015
- Greet guests at the door
- Ensure guest's have a great dining experience
- Taking and writing down orders; asking if there are any allergies I need to be aware of
- Pre-bussing and post-bussing
- Running hot and cold food quickly
- Checking on customers often throughout their meal
- Taking payments and accurately giving back change as needed
- Completing extra side duties before and after the shift
Education
Associate's of Art -
Tarrant County College
Fort Worth, Texas05.2021
High School Diploma - undefined
Lawton High School
Lawton, Oklahoma05.2015
Skills
- Computer: Word
- Customer Service: Communicative, Attentive, Friendly, Flexible, Organized, Clean
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
Certification
- TABC
- Texas Food Handler's
Languages
English
Timeline
Waitress
The Chumley House
10.2024 - Current
Server
Dino's Steak and Claw House
10.2022 - 10.2024
Front Desk Receptionist
Ballard Family Dentistry
05.2022 - 10.2022
Server/Assistant Manager
TruFire Kitchen and Bar
10.2018 - 05.2022
Sales Associate
GNC
09.2017 - 04.2018
Server
Uncle Julio's- Alliance
07.2017 - 10.2018
Server
Salas Urban Cantina
01.2016 - 06.2017
Server
Chit's House of Cool
04.2015 - 01.2016
Hostess/Server
BackPorch Drafthouse
05.2014 - 04.2015
High School Diploma - undefined
Lawton High School
Associate's of Art -
Tarrant County College
Hobbies
Literature: Reading