Blake Monroe
Gainesville,FL
Summary
Dynamic professional with a proven track record in patient care and inmate supervision, demonstrated during my tenure at the Department of Corrections. Skilled in emergency response and de-escalation techniques, I excel in high-pressure environments, ensuring safety and security. My compassionate approach fosters trust and positive outcomes, achieving a significant improvement in patient and inmate well-being.
Overview
10
10
years of professional experience
2
2
Certification
Work History
CNA
The Plaza Health and Rehab
11.2023 - Current
- Assist patients with daily living activities, promoting independence and dignity.
- Check patient vitals such as temperature, blood pressure, and respirations.
- Promote good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhance patient satisfaction by providing compassionate and attentive care.
- Maintain confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answer call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevent bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Deliver individualized patient care by documenting observations, administering treatments, and evaluating patient needs.
- Provide emotional support for patients during challenging times, fostering a positive healing environment.
Customer Service Representative
CVS/caremark
07.2021 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Correctional Officer
Department of Corrections
06.2018 - 07.2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Completed intake paperwork, fingerprints, and searches.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
Human Service Worker II
Department of Human Services
01.2015 - 12.2016
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Established positive relationships with patients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Maintained care, custody and control of adult male patients in a maximum security mental facility.
- Maintained detailed records of patient progress, facilitating effective communication among coworkers.
- Improved patient well-being by providing compassionate support and care in one-on-one and group settings.
- Participated in staff training programs to expand knowledge of best practices in the field of mental health support.
- Developed rapport with patients by actively listening and empathizing, fostering an atmosphere of trust and mutual respect.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
Education
High School Diploma -
Buchholz High School
Gainesville, FL06-2013
Skills
- Patient care
- Compassion and empathy
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Policy enforcement
- Restraint techniques
- Safety and security enforcement
- Self-defense tactics
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
- Certified Correctional Officer - State of Florida
- First Aid Certification - American Red Cross or American Heart Association.
- Prison Rape Elimination Act (PREA) Standards Training Certificate - National PREA Resource Center.
- Defensive Tactics Certification - Various authorized self-defense and tactical training institutions.
- Chemical Agents Certification - Various certified security and law enforcement training providers.
- Automated External Defibrillator (AED) Use Certification - National Safety Council.
- Firearms Proficiency Certificate - State Police or equivalent state licensing authority.
Timeline
CNA
The Plaza Health and Rehab
11.2023 - Current
Customer Service Representative
CVS/caremark
07.2021 - 10.2023
Correctional Officer
Department of Corrections
06.2018 - 07.2021
Human Service Worker II
Department of Human Services
01.2015 - 12.2016
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Home Health Aide Certification (HHA) - National Association for Home Care & Hospice or state-specific agencies.
- Certified Correctional Officer - State of Florida
- First Aid Certification - American Red Cross or American Heart Association.
- Prison Rape Elimination Act (PREA) Standards Training Certificate - National PREA Resource Center.
- Defensive Tactics Certification - Various authorized self-defense and tactical training institutions.
- Chemical Agents Certification - Various certified security and law enforcement training providers.
- Automated External Defibrillator (AED) Use Certification - National Safety Council.
- Firearms Proficiency Certificate - State Police or equivalent state licensing authority.
High School Diploma -
Buchholz High School
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