Summary
Overview
Work History
Education
Skills
Timeline
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Brittini Sawyer

Columbus,OH

Summary

Experienced Support Specialist with 7+ years of customer service and technical support expertise. Proficient in troubleshooting product bugs, documenting issues, and collaborating cross-functionally to enhance post-deployment customer experiences. Skilled communicator with a customer-centric focus, adept at providing exceptional support and advocating for customer needs.

Overview

18
18
years of professional experience

Work History

Technical Financial Support Specialist

Bread Financial
Columbus, OH
01.2017 - Current
  • Proficient in providing exceptional customer service and technical support, with over 7 years of hands-on experience in similar roles.
  • Strong technical aptitude and adeptness in communicating complex technical concepts effectively to diverse audiences through written and verbal channels.
  • Possess an empathetic mindset, driven by a genuine desire to advocate for customers and ensure their success.
  • Exceptional troubleshooting skills coupled with deep analytical abilities, enabling accurate diagnosis and resolution of complex technical issues.
  • Proven ability to work collaboratively across teams and departments, fostering a culture of teamwork, accountability, and shared success.
  • Experienced in leveraging customer service, with a willingness to adapt and learn new tools and technologies.

Senior Support Specialist

iQor (Department of Education)
New Albany, Ohio
03.2008 - 12.2016
  • Analyzed customer data and call logs to enhance service strategies.
  • Managed 120+ accounts daily, resolving defaulted obligations efficiently.
  • Conducted training for new team members, fostering a dynamic environment.

IT Technical Support Specialist

Teleperformance (Cox Communications)
Columbus, OH
02.2006 - 03.2008
  • Achieved 99% monthly end-user satisfaction, reflecting strong interpersonal skills.
  • Expertly resolved daily trouble tickets, ensuring efficient problem resolution and customer satisfaction.
  • Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
  • Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.

Education

Associate of Arts - Information Technology

Strayer University
Washington, DC
12-2023

Skills

  • Technical Aptitude
  • Knowledge of Customer Service Software
  • Bug Replication and Documentation
  • Troubleshooting Skills
  • Live Chat Experience
  • Exceptional Communication
  • Empathy and Customer-Centric Focus
  • Team Collaboration
  • Problem-Solving Skills
  • Prioritization and Escalation
  • Ownership and Accountability

Timeline

Technical Financial Support Specialist

Bread Financial
01.2017 - Current

Senior Support Specialist

iQor (Department of Education)
03.2008 - 12.2016

IT Technical Support Specialist

Teleperformance (Cox Communications)
02.2006 - 03.2008

Associate of Arts - Information Technology

Strayer University

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Brittini Sawyer