Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
Generic

Eddie Baker

Austin,TX

Summary

Attentive Customer Service Representative with 10+ years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Experienced Security Monitor with quick instincts.



Overview

10
10
years of professional experience
1
1
Certification

Work History

RESTAURANT MANAGER

WHATABURGER
12.2013 - 10.2019
  • Manager ensures all recruiting, budgeting, marketing, and sales goals are obtained throughout assigned restaurant; supports General Manager regarding recruitment, development, training, and retention of quality Team Members and Team Leaders; demonstrates willingness to listen to and address problems
  • Manager also evaluate Team Member performance, identify, and engage in training and development activities.
  • Promoted positive work environment with proactive conflict resolution strategies and team-building activities.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Fostered inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Excellent communication skills, both verbal and written.
  • Worked effectively in fast-paced environments.


COMMUNICATION OFFICER

TAYLOR POLICE DEPARTMENT
01.2017 - 09.2017
  • Operated computer system, multi-line phones, 911 system, multi-frequency radio, and closed-circuit TV
  • Maintained calm demeanor in emergency situations to ensure acquisition of all essential information.
  • Facilitated smooth shift transitions with detailed log entries documenting all relevant information from previous shifts before handing over responsibilities.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Enhanced officer safety by providing accurate and timely information during critical incidents.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Maintained high level of confidentiality regarding sensitive case information, upholding ethical standards at all times.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Supported fellow dispatchers when needed, fostering teamwork within the department.
  • Implemented training programs for staff members on best practices in written and verbal communication skills within the workplace setting.

GLOBAL SECURITY OFFICER

SECURITAS
09.2019 - Current
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Trained new security agents on company policies, procedures, and best practices, ensuring consistent performance across the team.
  • Documented incident reports accurately to support management decisions and external investigations as needed.
  • Maintained confidentiality while handling sensitive information related to client assets or personnel information.

Education

SECONDARY EDUCATION -

TEMPLE JUNIOR COLLEGE
Temple, TX
05.2021

HIGH SCHOOL DIPLOMA -

TAYLOR HIGH SCHOOL
Taylor, TX
05.2016

Skills

  • Strong communication skills
  • Able to adapt to difficult situations
  • Capable problem solver
  • Excellent written and verbal communication skills
  • Strong Leader
  • Attentive to detail
  • Audit reporting
  • Public Safety Telecommunicator
  • Decision-Making
  • Dependable and Responsible
  • Alarm Systems Monitoring
  • Active Listening

Certification

Level III Security License Holder, 00725028

Software

Microsoft Office

Lenel

CCTV Monitoring & Investigations

Timeline

GLOBAL SECURITY OFFICER

SECURITAS
09.2019 - Current

COMMUNICATION OFFICER

TAYLOR POLICE DEPARTMENT
01.2017 - 09.2017

RESTAURANT MANAGER

WHATABURGER
12.2013 - 10.2019

SECONDARY EDUCATION -

TEMPLE JUNIOR COLLEGE

HIGH SCHOOL DIPLOMA -

TAYLOR HIGH SCHOOL

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