Summary
Overview
Work History
Education
Skills
Certification
Organizations
Licenses
Timeline
Generic

Nancy A Johnson

Manhattan,Montana

Summary

Dynamic Fitness Manager with a degree in Health and Human Performance and a strong background in management and human resources. Leads high-performing teams, drives membership growth, and ensures exceptional member experiences in a fitness environment. Skilled in staff development, operational oversight, and fostering a positive fitness culture aligned with Planet Fitness values. Passionate about health and wellness, with a strong commitment to supporting employee success and member satisfaction.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Long -term Substitute Teacher

Three Forks School District
09.2024 - 04.2025
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Utilized differentiated instruction techniques to accommodate diverse learning needs within the classroom effectively.
  • Organized lesson plans using teaching software for long-term interim assignments.
  • Mentored struggling students one-on-one, resulting in significant improvements in their academic performance.

Human Resource Generalist

Bequét Confections
07.2023 - 06.2024
  • Managed end-to-end recruitment, from interviewing to onboarding and orientation, and smooth offboarding.
  • Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
  • Executed payroll duties, maintaining accuracy and adherence to deadlines.
  • Created and maintained standard operating procedures (SOPs) to ensure compliance and efficiency.
  • Oversaw the allocation and management of the HR department's budget.
  • Managed office supplies and ensured availability of employee items.
  • Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Maintained professional communication and collaboration between all department managers and shift leaders
  • Organized monthly employee events that improved team morale by 100%.
  • Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
  • Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
  • Drove employee engagement through strategic initiatives, including performance review systems and tailored training programs for department managers
  • Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.


Health and Physical Education Teacher

Colstrip School District
08.2020 - 06.2022
  • Taught physical education classes to 143 students daily covering exercise strategies, sports, and safety.
  • Created a safe and inclusive classroom environment by establishing clear expectations for behavior and respect among students.
  • Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
  • Integrated character education principles into daily lessons, instilling values such as teamwork, perseverance, responsibility, and sportsmanship in students.
  • Created lesson plans to teach age-appropriate exercises in alignment with school curriculum.
  • Established a positive rapport with parents, conducting regular communication to keep them informed about their child''s progress and achievements in physical education classes.
  • Served as a coach for high school girls basketball, leading them to numerous victories and successful seasons.
  • Implemented differentiated instruction techniques, ensuring all students were challenged according to their abilities and needs.
  • Collaborated with colleagues to develop cross-curricular lessons that incorporated physical education concepts into other subject areas.

Human Resource Coordinator

Sava Senior Care
01.2018 - 01.2020
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Maintained accurate records of employee information using up-to-date human resource databases.
  • Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
  • Supported managers in addressing employee concerns, fostering positive workplace relationships.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Oversaw procurement and distribution of office supplies, optimizing resource allocation.

Human Resource Coordinator

A Plus Home HealthCare
01.2016 - 01.2018
  • Recruited top talent to maximize profitability.
  • Managed approximately 20 employee files daily.
  • Conducted new employee onboarding and provided ongoing orientation training
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Facilitated exit interviews, gathering valuable feedback for organizational improvement.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Reviewed human resources paperwork for accuracy and completeness.
  • Coordinated onboarding processes, providing new hires with smooth transition into company culture.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
  • Enhanced communication by setting up regular HR newsletter.

Member Services Manager

Wave Aquatic and Fitness Center
01.2015 - 01.2016
  • Provided exceptional hands-on customer service via one to one, orally and written; cold call sales, network marketing, community events, exceeding the General Managers and board of directors’ budget metric goal by 3% quarterly.
  • Acquired clients by converting leads into sales, 99.9%, to add to the base of 7,000 members, and met all clients’ needs by creating and leading outstanding service, quality, and member (customer) satisfaction.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Liaison for client between, fitness managers, group fitness department, personal trainers, billing department
  • Established at registration, pay and membership rates based on all guidelines, financial obligations, and conditions were at the forefront of client’s initial registration and contractual agreement.
  • Consistently worked with all staff and leadership team to implement short-term and long-range planning on growth and development.
  • Marketed facility to community; Represented facility to community groups.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.


Co- Ranch Manager

Beartooth Capital
01.2012 - 01.2015
  • Company Overview: Co-Managed large organic non-profit ranch.
  • Co-Managed large organic non-profit ranch, ensuring all quality standard were met throughout ranch.
  • Hospitality management of guest house, using reservation system.
  • Ensured all guests followed ranch guidelines, financial obligation from first point of contact.
  • Created and maintained key stakeholder relationship, while working with finance, legal and directors.
  • Assisted CEO in executing strategic operating plans.
  • Developed, cultivated, and maintained relationship with employees, community members, investors, stakeholders, and other outside groups ensuring viability and success of Beartooth Capital, Yellowstone Springs Ranch.
  • Liaison between Ranch owners, contractors, state organic testers, lessee’s, neighbors, and potential ranch buyers, while performing all ranching duties, from irrigation needs, farming fields, feeding buffalo, tending to lessee’s cattle, supervising contracted employees throughout ranch.

Teacher

Meadows Valley School District 11
01.2010 - 01.2012
  • Certified instructor of Family and Consumer Science, Business, Computer Application, Economics, Physical Education, Health and Strength training classes
  • Managed classroom behavior of 100 students daily, effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Created and developed lesson plans to meet students' academic needs.

Office Manager/Human Resource Coordinator/Assistant Social Service

Crest Nursing Home
01.2003 - 01.2009
  • First point of contact person for all clients, family members, community members, informing of all services.
  • Provided exceptional customer service when addressing client inquiries or concerns via over 100 phone calls daily or email correspondence.
  • Closely worked on day-to-day operations with administrator
  • Managed procurement and inventory of office supplies to ensure smooth daily operations.
  • Developed comprehensive Standard Operating Procedures (SOPs) to streamline office operations.
  • Oversaw recruitment lifecycle, from interviewing and hiring to onboarding new employees.
  • Handled organization and maintenance of confidential employment files throughout all stages of employment.
  • Marketed facility to seniors and families; Represented facility in business community.
  • Successfully established and maintained client’s financial trust fund accounts, while informing family members and clients on their financial status and usage.
  • Liaison between client, family, rehabilitation department, physicians, and nursing staff, as well as all departments within facility.
  • Maintained adherence to Medicare/Medicaid and contractual agreements, ensuring all service standards were met.
  • Lead and participated in resident and family care Plans to ensure residents were receiving quality of care offerings

Education

Bachelor of Science - Health and Human Performance, Health and Human Performance Business

University of Montana Western
Dillon, Montana
12.2010

Skills

  • Office management
  • Performance Management
  • Customer relations
  • Scheduling and calendar management
  • Compliance and Regulatory Knowledge
  • Payroll and budgeting
  • Human resources
  • Leadership and Team Management
  • Clear oral/written communication
  • Operations management

Certification

  • CPR/First Aid
  • Conflict Resolution
  • Leadership/Management

Organizations

Gallatin Valley SHRM

Licenses

State of Montana Educator License - 7/2020 - 05/2025

Timeline

Long -term Substitute Teacher

Three Forks School District
09.2024 - 04.2025

Human Resource Generalist

Bequét Confections
07.2023 - 06.2024

Health and Physical Education Teacher

Colstrip School District
08.2020 - 06.2022

Human Resource Coordinator

Sava Senior Care
01.2018 - 01.2020

Human Resource Coordinator

A Plus Home HealthCare
01.2016 - 01.2018

Member Services Manager

Wave Aquatic and Fitness Center
01.2015 - 01.2016

Co- Ranch Manager

Beartooth Capital
01.2012 - 01.2015

Teacher

Meadows Valley School District 11
01.2010 - 01.2012

Office Manager/Human Resource Coordinator/Assistant Social Service

Crest Nursing Home
01.2003 - 01.2009

Bachelor of Science - Health and Human Performance, Health and Human Performance Business

University of Montana Western

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Nancy A Johnson