Ben Thomas
Experienced Retail Supervisor | Acquisitions Manager
Round Rock,TX
Summary
Passionate 22-year-old offering 8 years of success and experience in customer service and management. Additional expertise includes time management, effective planning and problem-solving.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Acquisitions Manager
Roger Beasley Mazda Georgetown
2023.11 - Current
- Maintained a departmental sale-to-trade conversion rate of 79% through personal work and direction of my employees, a 17% increase from when I entered this role.
- Defined clear targets and objectives and communicated to other team members.
- Implemented quality control measures during the acquisition process to maintain consistent standards across all purchased vehicles.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty to the brand.
- Evaluated repair vendor performance regularly, maintaining a database of reliable suppliers for the company.
- Maintained accurate documentation throughout the acquisition process, adhering to legal requirements and minimizing risk for the company.
Customer Specialist
CarMax - 6108
2022.11 - 2023.11
- Maintained top 15% score on extended service plan sales for past 6 months.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Consistently stayed at a 100% Customer Satisfaction rating every 90 days.
- Responded to customer inquiries via phone, email and web-based platforms.
- Personally drove 11.5% sales increase for location since hire-date.
- Accurately tracked and recorded customer interactions in CRM platform.
- Worked closely with management to discover areas of opportunity in our store and provide feedback, as well as help the development of my coworkers.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Dining Room Server
American Cruise Lines - American Song
2022.08 - 2022.10
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to help customers make food choices.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Personally maintained 3-4 tables each shift (Breakfast, Lunch, Dinner).
- Often worked side-by-side with D.R. Manager to facilitate roles and floor charts for other coworkers to maintain proficiency.
- Worked 90 hours every week, up to 16hrs. a day.
Front End Supervisor / GSA
Target
2020.08 - 2022.07
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Monitored cash drawers in 28 checkout stations to verify adequate cash supply.
- Performed and submitted reports to senior management to aid in business decision-making and planning.
- Coached employees and trained on methods for handling various
established aspects of sales, complicated issues and unfavorable customers. - Oversaw 20-30 employees, along with check-out operations of over 900 guests per day.
Starbucks Department Manager
Randalls Food Markets
2020.02 - 2020.07
- Personally revamped merchandise placement and sales set-up, along with Inventory backroom.
- Managed inventory to maintain optimal stock levels and meet consumer demands.
- Created Employee Schedules by hand and through system to
accommodate their availability and store demands. - Oversaw morning and evening shift members.
- Personally interviewed 2 potential hires, along with training 3 employees to learn Starbucks operations.
Service Supervisor
Randalls Food Markets
2018.11 - 2020.07
- Handled customer complaints and inquiries.
- Supervised around 10-15 employees during my shift.
- Assisted with training and development of team members.
- Monitored team's performance and gave feedback when necessary.
- Responded to customer requests for products, services and company information.
- Monitored other store departments, filling in for management at times.
Education
BBA - Business Administration
The University of Texas At San Antonio
San Antonio, TX 2020.07 - 2022.05
High School Diploma -
Georgetown High School
Georgetown, TX 2016.08 - 2020.05
Skills
Customer Relations
Money handling
Staff Training
Inventory Management
Time Management
Opening and Closing Procedures
Languages
English
Excellent
Spanish
Average
Detailed References
Nick Perez, Cross-Functional Store Manager
CarMax - 6108
3015 SSW Loop 323
Tyler, TX 75701
701-212-9724
Paul Hobbs, Front End ETL
Target
1021 W University Ave, STE B3
Georgetown, TX 78633
512-869-3163
Timeline
Acquisitions Manager
Roger Beasley Mazda Georgetown
2023.11 - Current
Customer Specialist
CarMax - 6108
2022.11 - 2023.11
Dining Room Server
American Cruise Lines - American Song
2022.08 - 2022.10
Front End Supervisor / GSA
Target
2020.08 - 2022.07
BBA - Business Administration
The University of Texas At San Antonio
2020.07 - 2022.05
Starbucks Department Manager
Randalls Food Markets
2020.02 - 2020.07
Service Supervisor
Randalls Food Markets
2018.11 - 2020.07
High School Diploma -
Georgetown High School
2016.08 - 2020.05
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