Bo Andrews
Fernley,NV
Summary
Having navigated through the unpredictable nature of customer service and the demanding pace of the restaurant industry, I have honed my ability to remain calm, focused, and effective in chaotic situations. My experience has equipped me with valuable skills in problem-solving, adaptability, and quick decision making without losing attention to detail. I am eager to put these and other skills to use for your company
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lead Host
Black Bear Diner
Yreka, CA
09.2023 - 09.2024
- Interviewed potential new hires, submitted my assessment and recommendation
- Performed opening and closing duties such as setting up the dining area and restocking supplies as needed.
- Maintained a protected work environment against ill-doers
- Greeted guests and gathered information to seat groups or place on waitlist.
- Greeted guests upon arrival and provided them with menus.
- Provided friendly customer service by answering questions and responding to requests in a timely manner.
- Managed reservations for large groups or special events while accommodating any special requests they may have had.
Instructor (Archery)
Self
Yreka, CA
04.2020 - 07.2024
- Infused humor and whit to create a fun, memorable experience
- Observed and evaluated student performance and development and provided appropriate feedback on work.
- Established objectives for lessons, modules and projects.
- Employed variety of teaching styles to respond to needs of diverse learners.
- Upheld cleaning protocols to maintain safe environment. (Covid)
- Maintained evening or weekend hours to provide students with additional support.
- Disallowed holes to be made in people, property or anything else unintended
Assistant General Manager
Splash & Dash Carwash
Yreka, CA
01.2023 - 07.2023
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Grocery Checker
Miner Street Station
Yreka, CA
07.2022 - 12.2022
- Managed cash register operations using POS system and processed sales and returns.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Identified and quickly handled spill clean-up.
- Reviewed tags on product shelves and made requested pricing changes.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Server
Jeffersons Roadhouse
Yreka, CA
07.2021 - 07.2022
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Provided exceptional service to high volume of daily customers.
- Resolved customer concerns with friendly and knowledgeable service.
- Developed strong and lasting resident relationships.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Host
Black Bear Diner
Yreka, CA
11.2019 - 04.2020
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance via phone and in person
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Communicated with kitchen staff about cook times to foster customer satisfaction.
- Notified server after seating parties in section to facilitate prompt service.
- Monitored dining area to assess server capacity and estimate wait times.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Server
Roadhouse Express
Yreka, CA
03.2015 - 10.2019
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments, humor and extra napkins.
- Operated POS terminals to input orders, split bills and calculate totals.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Prepared salads and appetizers to back up kitchen staff.
- Placed reservations through phone and email
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Recorded orders and partnered with team members to efficiently serve food and beverages.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Security Guard
Guardian Security Services
Anchorage, AK
11.2002 - 05.2003
- Secured personnel and premises by inspecting buildings and patrolling property.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
- Searched individuals and baggage for weapons and other prohibited items.
Bagger
Raley's Supermarket
Yreka, CA
05.2000 - 09.2002
- Packed purchased items in shopping bags appropriately to avoid bag breaks and spills.
- Placed second in store for bag olympics
- Answered customer questions regarding products and store services.
- Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
- Returned unwanted merchandise to appropriate store shelves.
- Stocked shelves when needed and notated shortages.
- Maintained clean and neat workspace by sweeping and mopping floors with approved cleaners.
- Collected shopping carts from parking lot and returned to store.
- Connected customers with associate or member of management to handle advanced needs.
- Trained new employees regarding procedures and standards.
- Explained return and replacement policies to educate and inform patrons.
Education
Level 2 Archery Instructor Certification -
USAA
Virtual Classroom03.2019
Skills
- Chaos Management
- Staff management
- Policy creation and enforcement
- Staff hiring and training
- Security enforcment
- Performance Assessment
- Employee Motivation
- Process Improvement Strategies
- Money management
- Time management
- Experienced teacher of things
- Situational awareness
- Morale boosting
- Team player
- Calm under pressure
- Food safety understanding
- Understanding of special dietary requirements
- Point of Sale (POS) system operations
- Effective customer upselling
- Menu knowledge
- Service prioritization
- Quality control
- Conflict and dispute resolution
- Operations Monitoring
- Performance Monitoring
Certification
- E food card certification: Food Handling
Timeline
Lead Host
Black Bear Diner
09.2023 - 09.2024
Assistant General Manager
Splash & Dash Carwash
01.2023 - 07.2023
Grocery Checker
Miner Street Station
07.2022 - 12.2022
Server
Jeffersons Roadhouse
07.2021 - 07.2022
Instructor (Archery)
Self
04.2020 - 07.2024
Host
Black Bear Diner
11.2019 - 04.2020
Server
Roadhouse Express
03.2015 - 10.2019
Security Guard
Guardian Security Services
11.2002 - 05.2003
Bagger
Raley's Supermarket
05.2000 - 09.2002
Level 2 Archery Instructor Certification -
USAA
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