BO CHEN

Oversee Warehousing Operations:

· Provide leadership and direction for daily warehouse operations, ensuring timely receiving, storing, and shipping of goods.

· Monitor and ensure compliance with safety standards and regulations within the warehouse environment.

Supervise Direct Reports:

· Manage and support Warehouse Supervisor and the Inventory Control Supervisor, ensuring alignment with departmental and organizational goals.

· Conduct performance evaluations, provide coaching, and foster career development for team members.

Inventory Control and Accuracy:

· Ensure the accuracy of inventory levels by monitoring cycle counting processes and working closely with the Inventory Control Supervisor.

· Collaborate with other departments to minimize discrepancies and improve inventory management practices.

Optimize Warehouse Layout and Processes:

· Lead the development and implementation of warehouse layout strategies to improve storage efficiency, reduce movement, and enhance overall productivity.

· Identify and implement process improvements across warehouse operations, focusing on reducing waste, streamlining workflows, and enhancing operational efficiency.

Budget Management:

· Assist in developing and managing the warehouse budget, ensuring resource allocation aligns with operational needs and cost-saving initiatives.

· Track and report on key performance metrics, including cost-per-unit, labor efficiency, and space utilization.

Ensure Compliance and Safety:

· Ensure all warehouse activities comply with company policies, safety regulations, and industry standards.

· Lead efforts to maintain a safe working environment, including regular safety audits, training, and incident reporting.

Drive Continuous Improvement Initiatives:

· Collaborate with cross-functional teams, including purchasing, logistics, and quality control, to drive improvements in warehousing processes.

· Stay current on warehousing best practices and technological advancements to continuously enhance warehouse operations.

Team Leadership and Development:

· Foster a positive work environment, encouraging teamwork and collaboration among warehousing staff.

Create training programs and development opportunities to enhance the skills and knowledge of the warehouse team.

Main Responsibility：

• Monitored and reconciled daily shipments between Company WHS and 3PL facilities, resolving discrepancies to maintain seamless inventory alignment and prevent fulfillment delays.
• Executed business unit (BU)-requested item cycle counts, validated results against system records, corrected variances, and delivered precise inventory reports to stakeholders.
• Managed end-to-end inventory transfer operations between 3PL and invoicing warehouses within Infor LN, including VMI cross-dock movements.
• Consolidated physical inventory data, performed root-cause analysis of system discrepancies, executed adjustments, and delivered variance reports to finance/supervisory teams.
• Leveraged Infor LN, WMS analytics, and BI tools to identify inventory trends, pinpoint operational issues, and drive data-informed process improvements.
• Ensured OSHA-compliant safety protocols for cycle count teams, maintaining a zero-incident work environment.

Key Projects & Achievements：

1. Warehouse Management System (WMS) Cycle Count Implementation - Lead Designer & Implementer

• Led the end-to-end design and implementation of a new Cycle Count Function within the US Warehouse Management System (WMS), resolving chronic inventory control challenges and driving digital transformation.
• Engineered multiple counting modes (daily, partial, dynamic) to enhance operational agility across diverse business scenarios, reducing manual workload and improving tracking precision.
• Enabled real-time inventory discrepancy detection/resolution, ensuring consistently reliable stock data for critical operational activities.
• Established a new automation benchmark for inventory control, creating a scalable, standardized model adopted as the company standard for intelligent warehouse management.
• Improved inventory visibility and optimized resource allocation through integrated daily counting and dynamic adjustment strategies, laying the foundation for continuous innovation.

2. Inventory Reconciliation & 3PL Management Optimization - Project Lead

• Spearheaded a comprehensive initiative optimizing inventory reconciliation and strengthening 3PL management, focusing on historical cleanup, standardized communication, and knowledge transfer.
• Introduced a bi-weekly reconciliation process, slashing discrepancy resolution time by 40% and enabling faster corrective action, improved decision-making, and elevated service levels.
• Redesigned 3PL communication protocols, integrating real-time data sharing and escalation mechanisms to minimize inventory misalignment/disruption risks and ensure proactive collaboration.
• Enhanced 3PL capabilities & process stability through targeted training on inventory accuracy and lean practices, enabling tighter business unit control over external inventory.
• Boosted inventory record accuracy, reducing correction efforts, holding costs, and shrinkage, thereby strengthening financial controls and contributing to higher profitability.

• Tracked orders and notified customers of status or potential delays.
• Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
• Improved order accuracy through meticulous data entry and verification processes.
• Improved warehouse efficiency by redesigning layout for smoother flow of goods.
• Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.