BO MASSIE
Canyon Country,California
Summary
Recognized for exemplary customer service and team collaboration for over 6 years, administrative coordinator offering expertise in excellent customer service, supporting leaders, and all aspects of medical practice management. Dedicated to work with high attention to detail and strong organizational skills. Capable of handling multiple projects simultaneously with a high degree of accuracy and proficiency. Productive team player when supporting daily activities as well as enhancing the program. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, and contract management.
Overview
7
7
years of professional experience
Work History
Administrative Coordinator
Providence Saint Joseph Medical Center
Santa Monica, CA
04.2024 - Current
- Organized and maintained filing systems for sensitive documents.
- Answered phones and routed calls to appropriate personnel.
- Coordinated internal and external meetings, including scheduling.
- Provided administrative support to various departments within the organization.
- Responded to patient inquiries via phone or email in a professional manner.
- Managed incoming email distribution and forwarding to appropriate personnel.
- Answered phone calls, provided information and connected callers to appropriate personnel.
- Scheduled and coordinated meetings, appointments and arrangements for providers.
- Answered and assisted patients' questions.
Office Manager
Valencia Psychiatry, Inc.
Valencia
11.2019 - 02.2024
- Created the policies and procedures for the company and to implement the policies
- Charged with all administrative tasks, including filing, answering phones and faxes
- Managed billing completely from collecting to appeal or dispute the claims
- Interacted with the patients, physicians, and all professional providers to handle their requests, direct activities and communicate instructions
- Controlled and managed all document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Maintained all of the medical records to be HIPAA Compliant
- Managed office inventory by maintaining adequate stock levels
- Developed and updated spreadsheets and databases to track, analyze and report on performance data
- Handle all the prior authorizations with medications and special treatments
- Negotiate Provider's contract with all different insurance companies.
Administrative Assistant
Better Life Therapy Inc.
Valencia
05.2019 - 10.2019
- Managed office inventory by restocking supplies and maintaining adequate stock levels
- Developed and updated spreadsheets and databases to track, analyze and report on performance data
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, and greeting visitors
- Handled daily client correspondence and tracked records to foster office efficiency
- Interacted with patients, physicians, and professional services personnel to receive requests, direct activities and communicate instructions
- Coordinated daily and weekly schedules and monthly calendar obligations for physicians and therapists.
Program Services Assistant
Child And Family Center
Santa Clarita
11.2017 - 05.2019
- Demonstrated knowledge of the company's mission, purpose, goals, and ability to help the team successfully achieve them
- Cross-trained in other operations department responsibilities to ensure responsibilities were covered when teammates were out
- Managed and recorded approximately 2 years of Notice of Action Correspondence to clients' charts
- Assisted with a variety of process improvement initiatives by restructuring department, assisted in retraining and establishing performance goals
- Modeled exceptional customer service and ensured co-workers understood the direct link of revenue growth and customer loyalty cultivation techniques
- Maintained drive and determination to obtain personal and team objectives and goals
- Delegated tasks to existing support team members and used tools to help solve complex issues
- Allocated duties and activities of personnel, routinely inspect office equipment, appearance, and work methods
- Maintained historical records by documenting all transportation changes and revisions
- Adhered to rigorous standards for customer service, operational safety and store security policies and guidelines
- Performed all duties and provided service in accordance with established operating procedures and company policies
- Worked with all levels of employees to resolve communication problems, improve operations and provide exceptional customer service
- Assisted in continuous improvement activities while developing and maintaining recorded documents
- Organized daily workflow and assisted management to ensured appropriate staffing to provide optimal service.
Intern
Kaiser Permanente Of Los Angeles Medical Center
Los Angeles
06.2017 - 10.2017
- Sorted and organized materials such as physical safety files, tracking spreadsheets and updated reports
- Completed clerical tasks such as filing, copying and distributing documents
- Restocked printing supplies and retrieved files for staff
- Shadowed environmental team in an emergency preparedness
- Helped with administrative support, coordinating files and sorting documents
- Communicated with approximately 350 management leaders to train for the floor warden program
- Tracked and recorded hazardous waste and reconciled data to maintain accurate, current and compliant records
- Attended in on Attendance Committee, and Evacuation Procedures meetings with executives and all levels of leaders
- Assisted in development of binders for fire/life/safety materials
- Participated in cross-functional team-building activities
- Assisted in creating guide poster for Personal Protective Equipment.
Education
Bachelor of Science - Health Administration
California State University Northridge
08.2017
Associate of Science - Liberal Arts And Sciences
College of The Canyons
Skills
- Excellent Customer Service
- Multi-line phone proficiency
- Office management
- Letter Preparation
- Conflict resolution
- Data entry
- Flexible
- Team building
- Personable and outgoing
- Attention to detail
- Excellent organization
- Verifying and billing insurance
- Negotiating contracts
- Recording patient demographics
- Transmitting medical records
- Appointment setting
- Medication prior authorization
- Special Procedure prior authorization
- Time Management
- Office inventory management
- Microsoft Excel
- Calendars management
- Team Collaboration
- Correspondence Management
- Correspondence Preparation
- Data Collection and Entry
- Documentation and Recordkeeping
- Project Management
- Schedule Management
- Processing Expense Reports
- Event Planning
- Expense Tracking
- Meeting Coordination and planning
- Document Management
- Office Opening and Closing
- Attention to Detail
- Google Suite Proficiency
- Calendar Management
- Appointment Scheduling
- Budget monitoring
- File Organization
- Office Equipment Maintenance
Accomplishments
- 100% patient satisfaction
Languages
Korean
Professional
References
References available upon request.
Timeline
Administrative Coordinator
Providence Saint Joseph Medical Center
04.2024 - Current
Office Manager
Valencia Psychiatry, Inc.
11.2019 - 02.2024
Administrative Assistant
Better Life Therapy Inc.
05.2019 - 10.2019
Program Services Assistant
Child And Family Center
11.2017 - 05.2019
Intern
Kaiser Permanente Of Los Angeles Medical Center
06.2017 - 10.2017
Bachelor of Science - Health Administration
California State University Northridge
Associate of Science - Liberal Arts And Sciences
College of The Canyons
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