William Miller
Silver Spring,MD
Summary
Dynamic professional with a strong work ethic and attention to detail at PSA Airlines. Proven track record in enhancing customer engagement and delivering exceptional service. Skilled in emergency first aid and adept at managing diverse teams, ensuring operational excellence and enriching visitor experiences through innovative programming and community partnerships.
Overview
17
17
years of professional experience
Work History
Flight Attendant
PSA Airlines/American Airlines
10.2018 - Current
- Demonstrated adaptability by learning safety protocols and emergency procedures quickly.
- Assisted passengers with boarding and disembarking to ensure smooth operations.
- Delivered exceptional customer service to enhance passenger experience and satisfaction.
- Ensured compliance with safety regulations and emergency procedures during flights.
- Conducted pre-flight checks on equipment and supplies to guarantee operational readiness.
- Collaborated with cabin crew to provide seamless in-flight service and resolve passenger issues.
- Delivered accurate in-flight announcements, keeping passengers informed about flight progress and safety guidelines.
- Demonstrated cultural sensitivity when interacting with diverse clientele from various regions around the globe.
- Ensured on-time departures by efficiently completing pre-flight checks, cabin preparation, and boarding procedures.
- Reacted promptly to in-flight issues, demonstrating problem-solving abilities under pressure.
Museum Director
Amory Regional Museum
10.2008 - 10.2018
- Oversee daily museum operations, ensuring exceptional visitor experiences and efficient staff management.
- Develop and implement engaging educational programs to enhance community outreach and visitor engagement.
- Collaborate with curators on exhibition planning, ensuring alignment with institutional goals and audience interests.
- Manage budget allocations, optimizing resources for exhibitions, events, and operational needs.
- Establish partnerships with local organizations to expand program offerings and increase community involvement.
- Maintained artifact preservation standards through meticulous cataloging, storage, and display techniques.
- Oversaw successful special exhibitions from concept to completion, ensuring timely delivery and coordination of resources.
- Enhanced community outreach with partnerships, events, and collaborations with local organizations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Science - Geosciences
Mississippi State University
Starkville, MSSkills
- Customer engagement
- Strong work ethic
- Attention to detail
- Emergency first aid
Accomplishments
President, Mississippi Museums Association
2011-2012
Mississippi Tourism Association, Board of Directors
2010-2012
President, North Monroe County Community Foundation
Board of Directors
2016-2018
Affiliations
- Rotary International
Timeline
Flight Attendant
PSA Airlines/American Airlines
10.2018 - Current
Museum Director
Amory Regional Museum
10.2008 - 10.2018
Bachelor of Science - Geosciences
Mississippi State University
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