Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
Generic

BO TIDWELL

Fort Worth

Summary

Organized and proactive insurance consultant with good decision-making and problem-solving abilities. Consistently keeps on-track with goals and anticipates roadblocks impacting performance. Willing to take on any task to support team and help business succeed. Offers strong communication and active listening abilities.

Overview

8
8
years of professional experience

Work History

Insurance Consultant

Progressive Insurance
11.2024 - Current
  • Develop and deliver comprehensive insurance product presentations to clients.
  • Educate customers on insurance products
  • Collect premium payments
  • Collaborate with underwriting, Snap Shot, and other teams to provide customized services.

Team Manager

Alorica
02.2022 - 04.2024
  • Coached a team of 16 members from an 82% QA score to over 95%.
  • Created, updated and innovated daily and weekly reports with processes, playbooks and supporting materials utilizing Microsoft Excel, Word, and Power Point.
  • Coordinated with fellow Team Managers, Operations Managers, and Trainers on various training and policy projects.
  • Coordinated with Leaves team while assisting team members utilize FMLA.

Social Content Moderator

Alorica
11.2021 - 02.2022
  • Maintained a 95% or higher QA score.
  • Identified inappropriate or offensive material on websites and social media platforms.
  • Participated in regular meetings with peers and managers through Microsoft Teams to discuss current challenges and receive QA feedback.
  • Upheld confidentiality when handling sensitive user data during content review processes.
  • Promoted to Team Manager after being a moderator for two months.

Customer Service Representative

Alorica
12.2018 - 06.2021
  • Delivered fast and friendly service to handle questions and service complaints with calm and articulate communication.
  • Collaborated across departments to resolve customer-related issues.
  • Performed requests received by phone for check re-orders, cashier's checks, basic loan maintenance, Debit/ATM PIN resets, change of addresses, close accounts, and account transfers.
  • Maintained current knowledge of banking regulations to ensure ongoing compliance of all basic and complex deposit accounts, including business, trust, IRA, and CD accounts.
  • Received salary compensation for maintaining high customer service scores.

Leasing Manager

Tres Palms/ Robert Conte
11.2017 - 11.2018
  • Qualified prospects, negotiated leasing requirements, and completed paperwork.
  • Communicated with maintenance and scheduled repairs for properties as required.
  • Conducted termination of leases for non-compliant tenants.
  • Collaborated with City of Fort Worth Housing.
  • Collaborated with the owner on projects.
  • Maintained bookkeeping through Microsoft Excel and filing system.

Education

Business Administration - Business

Dallas Baptist University
Dallas, TX

MBA - Business Administration

Colorado Technical University
Colorado Springs, CO
07-2025

Skills

  • Task Prioritization
  • Time Management
  • Organizational Skills
  • Active Listening
  • Continuous Improvement
  • Strategic Planning

LANGUAGE

English Fluent

Timeline

Insurance Consultant

Progressive Insurance
11.2024 - Current

Team Manager

Alorica
02.2022 - 04.2024

Social Content Moderator

Alorica
11.2021 - 02.2022

Customer Service Representative

Alorica
12.2018 - 06.2021

Leasing Manager

Tres Palms/ Robert Conte
11.2017 - 11.2018

Business Administration - Business

Dallas Baptist University

MBA - Business Administration

Colorado Technical University

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