Bo Trevizo
GLENDALE,Arizona
Summary
Dynamic leader with a proven track record in motivating teams, driving strategic decisions, and enhancing customer service. Committed to developing talent, improving operational efficiency and driven to achieve results through a great team environment.
Overview
29
29
years of professional experience
Work History
Coffeehouse Leader
STARBUCKS COFFEE COMPANY
08.2022 - Current
- Oversaw daily operations, ensuring adherence to quality standards and customer service excellence.
- Mentored team members, fostering a collaborative environment and enhancing skill development.
- Implemented process improvements, streamlining workflows for increased efficiency and productivity.
- Analyzed sales data to identify trends, driving strategic decisions for inventory management and product availability.
- Development and promotion of several partners from Shift supervisors to Assistant Store Managers
- Advise in business acumen, specifically in profit & lose reports , with several of my peers and help them significantly increase bottom line profit within a couple months.
- Completed a 1 year Advanced Development Program, dedicated to develop skills necessary for the district manager leadership role.
- Maintained the lowest partner turnover in the district the last year at 9% barista and 0% shift supervisor.
- Planned , crafted , led and delivered presentations for our district meetings.
- Lead district as a proxy when district manager is on extended time off.
Field Service Manager
Power Breezer
01.2016 - 08.2022
- Led cross-functional teams to enhance service efficiency and decrease install times and increase customer satisfaction scores to above 90% from 65% in 1 year.
- Developed training programs for field service team to improve customer service and suggestive selling increasing sales between 20-50% year over year by all field service team members.
- Implemented preventive maintenance strategies and quicker service repair times, reducing equipment downtime significantly for customers
- Analyzed service reports to identify trends and drive continuous improvement initiatives.
- Led team of 14 service technicians in field activities across the country.
- Worked shoulder to shoulder for 3 months with quality assurance manager to implement more detailed testing on equipment to reduce immediate field service repair request on new equipment by 15% within 3 months.
Senior Store Manager
Rent A Center
01.2010 - 02.2016
- Led daily operations to optimize store performance, increase sales , meet collections goals weekly and enhance customer satisfaction.
- Mentored and trained staff on product knowledge, conflict resolution to ensure successful collections and sales techniques, fostering a high-performing team environment.
- Trainer coordinator for the district where all new employees would be trained by myself for the first 2 weeks to create a solid foundation on company goals and expectations.
- Analyzed sales trends through profit & loss reports to create targeted promotional strategies, driving increased revenue growth and met company collections goals at 4 different struggling stores.
- Broke black Friday sales goals 5 years in a row and becoming the highest selling store in the company with the highest year of 125 black Friday sales.
- Mentored and developed 10 customer service reps to assistant managers and 7 assistant managers to successful store managers.
- As a senior store manager, crafted and delivered material and led district meetings as well as being the district manager's proxy when on vacation as part of portfolio leadership development.
Food Service Director
Jaxon's Restaurant & Brewing Co,
08.1996 - 01.2010
- Directed daily operations of food service department, ensuring compliance with health and safety regulations as well as increasing customer satisfaction scores year over year.
- Managed staff recruitment, training, development and performance evaluations to foster a high-performing team.
- Grew restaurant count from 1 to 4 in 10 years as i was in charge of all food service operations in all 4 restaurants and assisting owner in opening all restaurants and staffing.
- Developed and implemented seasonal menus that drove sales growth 20% year over year.
- Oversaw inventory management systems to create consistency, reduce waste and maintain a food cost of less than 25% across all restaurants.
- Created a colored hat kitchen program as a recognition tool to help reduce food service turnover from 120% to under 30% in the first year it was in place.
- Trained and developed 5 kitchen managers in all aspects of food service business acumen.
Education
No Degree - Organizational Leadership
Arizona State University
Tempe, AZ05-2028
Skills
- Relationship building
- Conflict resolution
- Strategic planning
- Motivating teams
- Influencing others
- Visionary thinking
- Strong business acumen
- Passion for People Development
- Team leadership
- Coaching
- Performance management
- Cross-functional collaboration
- Customer service driven
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Coffeehouse Leader
STARBUCKS COFFEE COMPANY
08.2022 - Current
Field Service Manager
Power Breezer
01.2016 - 08.2022
Senior Store Manager
Rent A Center
01.2010 - 02.2016
Food Service Director
Jaxon's Restaurant & Brewing Co,
08.1996 - 01.2010
No Degree - Organizational Leadership
Arizona State University