Bob Ambacher

• Responsible for all Global Operations & Finances for Cielo’s $7MM Brand practice
• Developed and deployed transition strategy for all 100+ Brand projects into professional software system to ensure project-level operational excellence
• Designed, centralized, and executed new financial reporting and cadences to ensure visibility and accuracy
• Implemented a PO system & protocol to track and validate all department expenses
• Manage all vendor partnerships including contract negotiations and scorecards to ensure high service levels for client teams
• Standardized and documented all SOPs in the department.

• Lead a department of 25 individuals that supported over 100 client teams and 26,000 requisitions with a highly strategic, omni-channel marketing approach that focused on results and ROI.
• Implemented operational governing model and tracking system to develop internal SLAs and KPIs at the corporate and individual contributor levels.
• Manage all vendor partnerships including contract negotiations and scorecards to ensure high service levels for our client teams.
• Responsible for acquisition, deployment, and effective usage of strategic recruitment tools across the organization.
• Developed a cross-functional team and process that established and executed on $200K revenue generating candidate attraction proposals.
• Increased internal client stakeholder satisfaction by 50% in 6 months.

Managed three marque clients in five years including Campbell's Soup Company, Quest Diagnostics and Optima Health. Key Accomplishments include:

Campbell's:

• Launched national, first-generation RPO in November of 2019 that included all corporate and 26 plant-based locations.
• Within 90 days established client-relationships and a high-performing team that delivered on mission-critical SLAs and profitability in the first 3 months of the partnership.
• Lead and executed on change management initiatives across the client enterprise.
• Partnering with client on COVID-19-based initiatives that transformed the operating model.
• Reducing turn-around-time for onboarding by 3 days. and decreased time-to-fill by 30 days.
• Instituted virtual hiring events that allowed plants to be fully staffed and optimized for unanticipated volumes by filling over 600 positions in one month.

Quest Diagnostics:

• Operational Excellence: leveraged expertise and thought leaders across Cielo to achieve breakthrough delivery models that are scalable resulting in TTF that is 42 days below industry median and highest fills/FTE in the organization..
• Built strong client relationships based on trust and credibility that increased stakeholder satisfaction rates 38% over baseline within one year.
• Created Go to Market strategies that enhance clients’ employee value proposition increasing perception of Quality of Hire Candidate by 70%.
• Created Best in Class candidate experience increasing New Hire Satisfaction 16% while streamlining operating model to increase fills per FTE to 16, delivered above budget gross margin.

Optima Health:

• Collaborated with Solution Design/Implementation and Business Development to secure and launch the project while delivering above budget GP%.
• Filled 334 healthcare roles on time in 7 months according to rigid workforce plan allowing them to meet regulatory requirements and achieve licensure as a Managed Care Organization (MCO) while achieving 100% satisfaction scores.

• Successfully led $50MM client portfolio across 4 national programs (MSP and non-MSP) in diverse workforces including light industrial, pharmaceutical, and administrative environments.
• Reduced worker’s compensation incidents from 15 to 1.3 (per 10k hours worked) by developing, negotiating, and executing on worker safety program.
• Improved overall profitability from -11% to 4% in 12 months.
• Consistently exceeded client fill rate metric of 90% on an hours-worked basis.
• Conducted c-suite quarterly business reviews both internally and client-facing.

• Full ownership of all internal and customer-facing operations.
• Drove operational improvements while ensuring tight control of operational costs.
• Purged data entry backlog and condensed lead times from 6 months to 3 days.
• Reduced life safety documentation backlog and drove lead times to 24 hours while diminishing error rate from 5% to 0.8%.
• Enhanced resolution time on customer support issues from 2 weeks to 3 hours.
• Increased Net Promoter Score from 39 to 65 in 5 months.
• Shrunk Abandoned Call Rate from 9% to 2%.

• Included are over 900 suppliers with 1,400 shipping points, over 1.5 million transactions and 1.8 million shipments per year.
• Managed and motivated a team of 9 supply chain specialists to ensure optimal vendor performance and outrageous customer service for $24 million in annual margin.

• Maintained portfolio of over 20 suppliers to ensure compliance with service level agreements.
• Advanced on-time shipping from 90% to 99% while decreasing supplier invoice exception rate from 8% to 1%.

• Oversaw all English academic programs and a staff of 8 for the local elementary and middle school
• Reviewed teacher lesson plans and developed annual academic schedules that required approval by local governmental authorities.
• Mediated discussions between staff, parents, and students in order to resolve discipline issues and improve student performance.