Overview
Work History
Skills
Timeline
Hi, I’m

Alejandrina Díaz Polanco

Lynn,MA,AL

Overview

7
years of professional experience

Work History

Do & Co
Boston, MA

Airline Catering Customer Service Representative
01.2018 - Current

Job overview

  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Skills

  • Product Knowledge
  • Paperwork Processing
  • Service Standard Compliance
  • Product Education
  • Problem Resolution
  • Critical Thinking
  • Documentation
  • Customer Service
  • Quality Assurance Controls
  • Staff Training
  • Prioritization
  • Quality Control

Timeline

Airline Catering Customer Service Representative
Do & Co
01.2018 - Current

Similar Profiles

  • Mpho MalivhaMpho Malivha

    Airline Customer Service Representative at LAM Mozambique AirlinesAirline Customer Service Representative at LAM Mozambique Airlines

  • Alessandra PembeleAlessandra Pembele

    Airline Customer Service Agent at Swissport , Air Transat, Air France, United AirlAirline Customer Service Agent at Swissport , Air Transat, Air France, United Airl

  • Evan ChildersEvan Childers

    Airline Customer Service Agent at Southwest AirlinesAirline Customer Service Agent at Southwest Airlines

  • Robyn RosenbergRobyn Rosenberg

    Ground Operations/Airline Customer Service Agent at Southwest AirlinesGround Operations/Airline Customer Service Agent at Southwest Airlines

CREATE PROFILE
Alejandrina Díaz Polanco