Hi, I’m
Alejandrina Díaz Polanco
Lynn,MA,AL
Overview
7
years of professional experience
Work History
Do & Co
Airline Catering Customer Service Representative
01.2018 - Current
Job overview
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Skills
- Product Knowledge
- Paperwork Processing
- Service Standard Compliance
- Product Education
- Problem Resolution
- Critical Thinking
- Documentation
- Customer Service
- Quality Assurance Controls
- Staff Training
- Prioritization
- Quality Control
Timeline
Airline Catering Customer Service Representative
Do & Co
01.2018 - Current