Overview
Work History
Skills
Timeline
Hi, I’m

Alejandrina Díaz Polanco

Lynn,MA,AL

Overview

7
years of professional experience

Work History

Do & Co
Boston, MA

Airline Catering Customer Service Representative
01.2018 - Current

Job overview

  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Skills

  • Product Knowledge
  • Paperwork Processing
  • Service Standard Compliance
  • Product Education
  • Problem Resolution
  • Critical Thinking
  • Documentation
  • Customer Service
  • Quality Assurance Controls
  • Staff Training
  • Prioritization
  • Quality Control

Timeline

Airline Catering Customer Service Representative
Do & Co
01.2018 - Current

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Alejandrina Díaz Polanco