BOB FERGUSON
Omaha,Nebraska
Summary
Customer-oriented District and General Manager with over 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Management position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
General Manager
Advance Auto Parts, Inc.
Omaha, NE
01.2011 - 01.2013
- Improved store’s inventory accuracy from 2011 – 2013 resulting in highest in-stock percentage in the district (95.6%)
- Led store to highest performance levels ever experienced becoming top performing store in the district in 2012
- Conducted daily “stand up” store meetings to drive sales, communication, and team member participation
- Provided leadership through ongoing development and evaluation of Team Members progress
- Drove sales through daily one-on-one coaching and sales management
- Grew Commercial Account revenue through face-to-face customer communication, resulting in a 9.5% increase in commercial sales and improved customer relations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies
- Championed continuous improvement initiatives that enhanced operational performance across all departments
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
District Merchandising Manager
Home Depot
Omaha, NE
01.2008 - 01.2011
- Directed service activities in stores through multiple dedicated service teams
- Provided oversight to Factory/ 3rd Party In-Store Service teams through one-on-one meetings and improved communications
- Responsible for managing the P&L, budget, staffing, reviews, training, major seasonal resets
- Conducted routine store walks, generated sales reports, set challenging objectives and communicated expectations
- Escalated and resolved merchandising issues, balanced inventories between stores within district and region
- Developed, coordinated and executed store specific strategic plans for district seasonal layouts.
- Analyzed sales data to identify trends, optimize product placement, and maximize revenue opportunities
- Ensured compliance with company policies, procedures, and legal requirements by conducting regular audits and implementing corrective actions as needed
- Collaborated with corporate teams to ensure consistent execution of company-wide merchandising initiatives within the district
- Supported new store openings within the district by overseeing merchandise setup processes, ensuring successful launches
Account Executive
First National Bank
Omaha, NE
01.2006 - 01.2007
- Responsible for sales of merchant solutions ranging from retail to E-commerce credit card processing
- Provided strategic problem solving for wide range of merchant accounts
- Conducted 100 outbound and inbound sales interviews daily
- Met all sales goals for business development.
- Coordinated with finance department to ensure timely payment of invoices, addressing any discrepancies or issues in prompt and professional manner
- Implemented innovative tactics for lead generation, increasing overall conversion rates substantially over time
- Developed solid pipeline of prospects through diligent research and targeted outreach efforts
- Coordinated with finance department to ensure timely payment of invoices, addressing any discrepancies or issues in a prompt and professional manner
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Coordinated with our finance department to ensure timely payment of invoices, addressing any discrepancies or issues in a prompt and professional manner.
- Implemented innovative tactics for lead generation, increasing overall conversion rates substantially over time.
- Developed solid pipeline of prospects through diligent research and targeted outreach efforts.
- Delivered informative presentations to potential clients, showcasing unique value of products or services offered
- Trained junior team members on best practices for account executive responsibilities, fostering aa collaborative work environment focused on continuous improvement
- Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries
- Streamlined account management processes for increased efficiency and improved client retention rates
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication
- Negotiated contracts successfully, securing favorable terms for both the company and clients
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth
- Strengthened customer relationships with proactive and collaborative approach to managing needs
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Prepared additional quotes for current clients to upsell products and services
- Met and exceeded service level goals to achieve standards and expectations
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts
- Researched competitive landscape and emerging technologies to position brand in global marketplace
- Collaborated with internal teams to develop account strategy
- Attended networking events to build relationships and identify sales opportunities
- Qualified leads, built relationships and executed sales strategies to drive new business
- Cross-sold products and services to clients to secure additional business and grow revenue streams
- Serviced accounts and proposed new products and services to maximize revenue
- Executed successful sales strategies to convert leads into customers
- Resolved issues promptly to drive satisfaction and enhance customer service
- Created and executed account strategies to translate organizational goals into client activities
- Conducted integrated sales presentations to illustrate value of product or service and tailor call-to-action
- Prepared forecasts to gain understanding of measures needed to grow business
- Designed program and maintenance plans to monitor product inventories
- Leveraged marketing channels and sales strategies to develop pipeline and increase profitability
- Gained understanding of goals, objectives and processes to meet client business needs
- Gathered information from clients to secure accounts, verify payment and identify special requirements
- Leveraged CRM to collect, organize, and manage sales data and customer information
- Distributed marketing materials to existing and prospective clients to promote products and services
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs
- Managed sales cycle to maintain solid customer base
- Trained clients on product features and updates to secure buy-in
- Set and achieved company defined sales goals
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs
- Presented professional image consistent with company's brand values
- Generated advertising brochure for vendor use
- Built relationships with customers and community to promote long term business growth
- Stayed current on company offerings and industry trends
- Kept detailed records of daily activities through online customer database
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Met existing customers to review current services and expand sales opportunities
- Developed, maintained and utilized diverse client base
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Selected correct products based on customer needs, product specifications and applicable regulations
- Maintained current knowledge of evolving changes in marketplace
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
- Negotiated prices, terms of sales and service agreements
- Developed and maintained strong working relationships with professionals within assigned territory
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Trained new employees on customer service, money handling and organizing strategies
- Contributed to event marketing, sales and brand promotion
- Attended monthly sales meetings and quarterly sales trainings
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Built diverse and consistent sales portfolio
- Consulted with businesses to supply accurate product and service information
- Contributed to team objectives in fast-paced environment
- Achieved or exceeded company-defined sales quotas
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
- Recorded accurate and efficient records in customer database
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Monitored service after sale and implemented quick and effective problem resolutions
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Informed customers of promotions to increase sales productivity and volume
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Drove store revenue by offering customers accessories and related purchases to complete selections
Education
Bachelor’s Business Administration -
University of North Dakota
Grand Forks, ND12.1977
Some College (No Degree) -
Yankton College
Yankton, SDSkills
- Business Administration
- Project Management
- Motivational Leadership
- Staff Supervision
- Staff Development
- Program Administration
- Inventory Management
- Loss Prevention
- Schedule Management
- Customer Retention
- Account Management
Timeline
General Manager
Advance Auto Parts, Inc.
01.2011 - 01.2013
District Merchandising Manager
Home Depot
01.2008 - 01.2011
Account Executive
First National Bank
01.2006 - 01.2007
Bachelor’s Business Administration -
University of North Dakota
Some College (No Degree) -
Yankton College
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