Bob Grace

• Developed strong relationships with key clients to understand their needs.
• Coordinated sales strategies for major accounts to drive revenue growth.
• Analyzed market trends to identify new business opportunities for clients.
• Collaborated with internal teams to ensure client satisfaction and service delivery.
• Presented product solutions to clients, showcasing benefits and features effectively.
• Managed contract negotiations and renewals for key accounts efficiently.
• Provided training and support to junior team members on account management practices.
• Conducted meetings with clients to discuss their objectives, challenges, and strategies.
• Established strong relationships with clients through regular communication and follow-up activities.
• Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
• Conducted regular account reviews to assess client satisfaction and retention strategies.
• Identified new opportunities for growth within existing accounts, as well as potential new customers.
• Established and maintained strong relationships with decision-makers and influencers within key accounts.
• Coordinated with the customer service and support teams to address and resolve key account issues promptly.
• Utilized CRM tools to analyze key account data and generate reports for internal and external stakeholders.

• Develop and grow accounts with locations local as well as across the United States
• Developing strategic plans and working as a team to ensure market position of assigned accounts within a Seven county territory
• Manage the development and activity of assigned territory and accounts
• Responsible for effective communications involving pre and post sales issues
• Establish and build customer relationships providing a positive image of the company while at the same time building trust
• Provide detail quoting to customers and accurate order write-ups to inside coordinators
• Established a team based approach with customer service rep to provide customers the best experience possible
• Sales reporting CRM (Salesforce)
• Mentoring of multiple junior sales employees
• Assisted clients by assessing individual needs and suggesting appropriate product solutions
• Leveraged direct and organic strategies to penetrate new business areas and grow accounts.
• Developed relationships with key clients to drive product awareness and sales growth.

• Developing strategic plans and work with the local management to ensure market position of assigned accounts within a Twelve county territory
• Manage the development and activity of assigned territory and accounts
• Call on current and target accounts, develop and make sales presentations and ensure adequate sales and service
• Responsible for effective communications on both pre and post sales
• Establish and build customer relationships providing a positive image of the company while at the same time selling myself
• Work closely with sales and marketing management to study and develop sales and marketing strategies to support selling to all customers within assigned territory
• Spec out proper equipment within specific customer applications
• Provide detail quoting to customers and accurate order write-ups to inside coordinators
• Mentorship of multiple junior sales people
• Working with vendors on pricing for industrial product sales
• Provide customer solutions to painful and tough situations within the application
• Sales reporting on weekly call sheets

(Rental)

• Facilitating rental transactions and coordination of the delivery/pickup
• Grow rental utilization, revenue, and profitability
• Work closely with sales team as well as management in the identification of needed equipment for the inventory
• Accurate and on-time billing and on-time reporting
• Provide yearly budget and cost analysis data for upper managers
• Control 5+Million dollars in rental inventory while keeping a good balance of 30 in-house demo forklifts

(Used)

• Purchasing used equipment from customers/wholesalers and/or auctions throughout the US
• Marketing opportunities and outlets for all used equipment, working with advertising vendors to update listings for publication in print ads, and maintaining a library archive of used equipment online
• Creating the refurbished process on used equipment with the factory store and helped implement at other factory stores
• Created contests to generate additional sales activities