Bob Harrison
Killeen,TX
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
40
40
years of professional experience
Work History
Store Manager
Kelly-Moore Paint Company Inc.
03.2000 - 01.2024
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Responsible for hiring, training and mentoring new staff.
Life Insurance Agent
Freedom Equity Group
01.1997 - 01.2000
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
Emu Farmer
Emu Partners International
01.1990 - 03.1997
- Maintained accurate records of expenses and yields for investors and other animal boarders, as well as identifying areas for improvement.
- Expanded sales channels by establishing partnerships with regional slaughter houses and cooperatives.
- Maintained detailed records of animal laying and hatch rates.
- Oversaw multiple hatching stations with over 1300 eggs at a time.
- Fed and watered over 300 animals according to strict feeding schedules and dietary needs.
- Managed national marketing plans to promote business and strengthen revenue streams.
Store Manager
The Hardware Store
02.1984 - 03.1990
- Managed daily operations to ensure smooth functioning of store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Responsible for hiring, training and mentoring new staff members.
Education
Business Administration
Bethany Nazarene College 1979-1983
Bethany, OKSkills
- Shift Scheduling
- Hourly Shift Management
- Customer Service Management
- Store Merchandising
- Retail Inventory Management
Accomplishments
- 2017 Managed store with highest gross margin profit dollar improvement in district
- 2019 and 2020 Managed store with highest profit dollars in district
- 2020 Managed store with highest inventory turns in district
- 2021 Exceeded store goals in gross sales, margin dollars, and gallons sold in district
- 2022 Managed store with highest expense decrease in district
Timeline
Store Manager
Kelly-Moore Paint Company Inc.
03.2000 - 01.2024
Life Insurance Agent
Freedom Equity Group
01.1997 - 01.2000
Emu Farmer
Emu Partners International
01.1990 - 03.1997
Store Manager
The Hardware Store
02.1984 - 03.1990
Business Administration
Bethany Nazarene College 1979-1983
Similar Profiles
Sabrina Yip-HougenSabrina Yip-Hougen
Technical Customer Service Specialist at Kelly-Moore Paint Company Inc.Technical Customer Service Specialist at Kelly-Moore Paint Company Inc.
Erik BlackErik Black
Vice President of Sales at Kelly-Moore Paint Company Inc.Vice President of Sales at Kelly-Moore Paint Company Inc.
Craig RatheCraig Rathe
Senior Business Development Manager at Kelly-Moore Paint Company Inc.Senior Business Development Manager at Kelly-Moore Paint Company Inc.
Sherri TollesonSherri Tolleson
In Home Daycare at MyslefIn Home Daycare at Myslef
Patricia LittlePatricia Little
Money Counter Lay Minister at Volunteer WorkMoney Counter Lay Minister at Volunteer Work