Bob LEE

Experienced with IT infrastructure management and team leadership. Utilizes strategic planning to optimize technology solutions. Track record of driving efficiency and innovation in IT operations.

Professional IT leader prepared for this role. Demonstrates strong focus on team collaboration and driving results. Adaptable with expertise in network management, cybersecurity, and systems optimization. Known for reliability and problem-solving in dynamic environments.

• UFS/HCL Technologies, Highlands Ranch, Colorado, IT Manager/System Administrator, 2017-12-01, Current, Managed a multi-tenant facility with 8 projects, overseeing support operations for desktop and laptop across 2 sites, resulting in improved efficiency and user satisfaction., Provided desktop and laptop support for a system refresh project, successfully setting up multiple networks for new projects, enhancing network performance and user productivity., Maintain IT asset inventory, lifecycle planning, and hardware refresh strategies., Ensured compliance with corporate IT policies and standards, leading to a reduction in policy violations and enhanced IT governance., Deliver timely, high-quality end-user support and troubleshoot system issues., Developed and implemented multiple SharePoint database to manage inventory control and necessary applications, improving data accuracy and accessibility., Provides guidance and training and problem solving assistance to other team members and operational support teams., Day to day interactions with user community and works collaborate with multiple Stakeholders both IT and non-IT as it relates to problem management and project delivery., Act as the primary point of contact for all internal IT-related issues, providing hands-on support to end-users to resolve hardware, software, and network-related problems., Oversee and manage the company internal IT infrastructure, including workstations, servers, printers, telephone systems, internet, and collaboration tools. Ensure systems are running efficiently and are optimized to meet business needs., Provide training and guidance to internal employees on new software, tools, or IT systems. Develop and maintain documentation to support self-service solutions for common IT issues., Recruit, train and support help desk representatives and technicians., Track tickets and company computers in Service Now ticketing system., Manage the Internet and MPLS lines for 2 facilities., Deploy Microsoft office 365., Deploy Azure Microsoft Entra ID.
• FalconStor Software, Inc., Melville, New York, IT Dir/System Administrator, 2001-05-01, 2016-08-01, Administer global email system as well as VoIP throughout North America., Oversee help desk spanning North America and Asia-Pacific, along with Europe, and provide global network presence., Manage company phone system and deployment of cloud VoIP., Conduct research and evaluate new technologies to be used as improvements or upgrades to existing server, network, and other IT infrastructure equipment., Manage Domino server and Exchange 2003 emails server throughout headquarter and remote locations as well as Domino email and database servers; consolidate emails to Microsoft Office 365, which is cloud-based email hosting., Conduct quarterly SOX audits., Serve as company hardware and software purchase agent., Perform backups to company production servers via Veritas Backup Exec., Add storage to server with little downtime by using IPStor., Maintain policies and procedures related to service delivery., Set technology standards for HW and SW related to personal computing by evaluating new technologies which will become company standards for company services., Work with management to adjust procedures as business process change in accordance with company goals., Control company property by maintaining an accurate asset list of all personal computing assets throughout the company., Hold end-to-end responsibility for all production servers, network infrastructure and applications. Ensure the stability, performance, and integrity of production environment., Deploy Symantec Host Endpoint protection., Familiar with Active Directory administration., Deploy windows 2003, 2008, 2012 server. Familiar with DNS, DHCP, Domain controller and FTP server., Transitioned internal phone system to VoIP cloud hosted system; centralized email to cloud., Manage Global help desk., Designed and implemented company network infrastructure to handle growing network needs., Championed upgrade of headquarter network switch to intelligent switches while moving user to different segment virtually., Directed transition from 100-user facility to 300-user facility., Spearheaded implementation of end-point protection and set up of central logging for production servers., Designed SSL solution connections for remote sales staff, in addition to SharePoint server for company intranet and simple database to replace paper forms., Added redundancy to Internet connection and email system., Migrated and manage users on Office 365., Migrated and manage users on Google Apps., Manage VMWare ESXi servers., Configured production servers on SAN environment; configured and installed Symantec Antivirus., Design MPLS network to connect all of North America, APAC and EMEA to share company resources., Lead and mentor staff by provide learning and development opportunities., Manage company Service Level Agreements (SLA).
• QueryObject Systems Corporation, Uniondale, New York, IT Dir, 1996-11-01, 2001-05-01, Brought on board to start-up company to set up and oversee phone system, email, and Internet., Administered helpdesk and evaluated new technology., Managed VPN connection across 3 sites, in addition to backup activities., Set up Linux router as alternate., Connected company to Internet and set up firewall., Played key role in growing organization from 20-user facility to 50-user facility; configured subsidiary company, iQO.com, in new facility., Improved performance on Microsoft NT print and file share through redesigning network., Directed roll out of Lotus Notes and redistribution of Lotus email and database replication for users to connect to servers; registered company domain and set up Internet email while heading upgrade from version 4.0 to 4.5 and 4.5 to 5.0., Configured Microsoft WINS, RAS, and Dialup Networking for remote connection., Established VPN server for remote users to access network, in addition to redundancy for connections and backups on all servers., Played major role in launching accounting system.
• Cheyenne Software, Inc., Islandia, New York, IT Director & Data Communication Manager, 1991-04-01, 1996-11-01, Globally managed email servers and production servers throughout North America, Asia-Pacific, and EMEA, in addition to WAN connection between all offices., Directed corporate email and help desk functions., Led help desk functions., Helped maintain Cisco router as backup., Monitored network traffic and CC:mail system; managed CC:mail connection on LAN/WAN., Built new computer room, designed disaster recovery site, set up modem pool on Novell LAN, and installed new software into network environment., Managed conversion of Notes server upgrade from V. 3.0 to V 4.0; set up Notes server connection between CC:mail and Notes., Configured all MHS to communicate with each other as well as CC:mobile user for LAN/WAN and dial-in configuration., Established internal FTP server for Inoculan signature update to Windows 95 work station.