James R. Moldenhauer
Henderson,United States
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Smart decision-maker promoting 23 years of expertise in the race and sportsbook industry. Educated and talented to work in demanding environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sportsbook Trading Compliance Specialist
Caesars Entertainment
01.2023 - Current
- Completes daily audits of daily wagering menus and offerings.
- Communicated with state gaming regulators regarding the offering of new wager types.
- Assisted with training sessions to educate management personnel on compliance and regulatory standards through [Software] and presentations.
- Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
- Maintained current knowledge of sports wagering menu and applicable requirements, processes, procedures, internal policies and regulations.
- Assisted with internal and external audits to confirm sports wagering compliance with applicable laws and regulations.
- Assisted with the creation and implementation of sports wagering house rules.
VIP Sports Account Executive
Caesars Digital
01.2022 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Presented key decision-makers with new and updated account strategies.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
- Prospected new clientele through networking, cold calling, canvassing and referrals.
Race and Sportsbook Supervisor
MGM Resorts
06.2021 - 02.2022
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Oversaw area games to maintain security and compliance.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained, supervised and evaluated workers.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Race and Sportsbook Supervisor
Station Casinos
10.2008 - 07.2021
- Interacted with guests to promote positive atmosphere by greeting with friendly tone and wishing good luck.
- Oversaw area games to maintain security and compliance.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Watched closely to catch errors and notified surveillance of irregularities.
- Trained, supervised and evaluated workers.
- Efficiently managed accurate money transfers and protected transactions with standardized procedures.
- Monitored game operations to enforce house rules as well as tribal, state and federal regulations.
Education
Certificate Of Achievement - Casino Management
College of Southern Nevada
Las Vegas, NVCertification - Casino And Sportsbook Compliance
Association of Certified Gaming Compliance
08.2023
Bachelor of Science - Recreation Management
California State University - Fresno
Fresno, CA05.1993
Skills
- Business development and planning
- Relationship building and management
- Casino Operations
- Gaming Regulations
- Guest Service
- Goals and performance
- Strategic planner to increase revenue
Certification
Gaming licenses/registration in Nevada, Indiana, Illinois, New Jersey.
Timeline
Sportsbook Trading Compliance Specialist
Caesars Entertainment
01.2023 - Current
VIP Sports Account Executive
Caesars Digital
01.2022 - Current
Race and Sportsbook Supervisor
MGM Resorts
06.2021 - 02.2022
Race and Sportsbook Supervisor
Station Casinos
10.2008 - 07.2021
Certificate Of Achievement - Casino Management
College of Southern Nevada
Certification - Casino And Sportsbook Compliance
Association of Certified Gaming Compliance
Bachelor of Science - Recreation Management
California State University - Fresno
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