Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bob Papin

Melbourne,FL

Summary

Proven Shop Assistant with a track record of enhancing customer satisfaction at Duran Golf Club through expert relationship building and efficient inventory control. Leveraged POS systems and product knowledge to streamline operations and foster a welcoming shop environment. Achieved significant improvements in customer service efficiency and shop floor organization.

Overview

2025
2025
years of professional experience

Work History

Shop Assistant

US 1 Golf Center
10.2024 - Current
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.

Shop Assistant

Duran Golf Club
12.2023 - 10.2024
  • Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
  • Provided excellent customer service, promptly addressing inquiries and resolving issues.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
  • Managed approximately 60 incoming phone calls per day from customers for tee times and general questions.

Sales Manager

ABC Fine Wine and Spirits
03.2020 - 11.2023
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built sales by sharing product information with my team.

General Manager/Operating Partner/SVP

Chart House , Red Lobster, and Buca De Beppo
1988 - 2020
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Successfully worked in the restaurant industry for over 30 years from manager, to Gm, Partner, and SVP.

Education

Associate of Science - Chemistry

Valencia/UCF
Orlando, FL
06.1975

Skills

  • Product Knowledge
  • Inventory Management
  • Relationship Building
  • Inventory Control
  • POS Systems
  • Building rapport

Timeline

Shop Assistant

US 1 Golf Center
10.2024 - Current

Shop Assistant

Duran Golf Club
12.2023 - 10.2024

Sales Manager

ABC Fine Wine and Spirits
03.2020 - 11.2023

General Manager/Operating Partner/SVP

Chart House , Red Lobster, and Buca De Beppo
1988 - 2020

Associate of Science - Chemistry

Valencia/UCF

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Bob Papin