Summary
Overview
Work History
Education
Skills
Timeline
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Robert Reuss

Sterling,VA

Summary

*Professional manager with strong focus on team collaboration and achieving results. Proven ability to lead and develop teams, adapt to changing needs, and drive operational success. Skilled in strategic planning, performance management, and relationship building. Reliable and consistently deliver on organizational goals.

*Experienced with multi-site management, team leadership, and operational optimization. Utilizes strategic planning to drive efficiency and enhance customer satisfaction. Track record of fostering team collaboration and achieving business goals.

*Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

24
24
years of professional experience

Work History

District Manager

Capital One Bank N.A
01.2011 - 08.2023
  • Supervised up to 4 locations, 30+ associates in enforcing high-quality standards of operation, to include sales, service and audit metrics.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities. Consistently scored above 90% in associate surveys.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Oversaw 3 successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.

General Manager

Linens of the Week/Alsco
10.2008 - 10.2010
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations for 4 locations and over 60 associates.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability. Awarded sales bonuses each year.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Area Manager

Enterprise Rent-A-Car
03.1999 - 08.2008
  • Led a team of 6 locations and over 60+ associates to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.

Education

Bachelor of Science - Business Management And Finance

West Virginia University
Morgantown, WV
06.1993

Skills

  • Team Leadership

  • Talent Acquisition

  • Strategic Development

  • Customer Engagement

  • Leadership skills

Timeline

District Manager

Capital One Bank N.A
01.2011 - 08.2023

General Manager

Linens of the Week/Alsco
10.2008 - 10.2010

Area Manager

Enterprise Rent-A-Car
03.1999 - 08.2008

Bachelor of Science - Business Management And Finance

West Virginia University

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Robert Reuss