Bob R. Malbranche
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Wayfair through effective conflict resolution and strong interpersonal skills. Specializes in process improvement and inventory control, achieving significant operational efficiencies. Demonstrates a commitment to excellence in team management and customer service, fostering a positive and productive work environment. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
16
16
years of professional experience
Work History
Overpack Supervisor
wayfair
Cranbury, NJ
09.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members
Past
International Mail Forwarding Service
10.2012 - 04.2018
- Assisted in maintaining accurate records of loaded materials for inventory tracking purposes
- Uphold high quality standards in all aspects of work, consistently meeting or exceeding client expectations for project outcomes
- Promoted a positive work environment through effective collaboration, clear communication, and active participation in team meetings and discussions
- Enhanced workplace safety with thorough pre-operation inspections of pail loaders and other machinery
- Evaluated job site conditions before beginning work each day, identifying potential hazards or obstacles that could impact overall productivity or safety levels
- Displayed proficiency in operating various types of heavy machinery, ensuring versatility and adaptability in rapidly changing work environments
- Maintained open communication channels with supervisors, reporting progress updates and equipment needs on a regular basis
- Demonstrated commitment to continuous learning by attending industry workshops and training sessions to stay current with best practices in pail loader operation
Housekeeping Supervisor
Holiday Inn
Juno Beach, FL
01.2009 - 03.2011
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Conducted regular room inspections to verify compliance with housekeeping standards
- Placed orders for housekeeping supplies and guest toiletries
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust
- Disposed of trash and recyclables each day to avoid waste buildup
- Recruit, train, and mentor new employees
- Create daily schedules for staff
- Ensure compliance with health and safety regulations
- Manage inventory supplies and control budgets
- Monitor the quality of cleaning services
- Regularly inspect rooms and public areas
- Assign daily tasks to staff
- Ensure that all equipment is in place and functional
- Collaborate with other departments to meet overall operational goals
Team Lead
Asendia
Folcroft, PA
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively
- Coached team members in techniques necessary to complete job tasks
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Managed schedules, accepted time off requests and found coverage for short shifts
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members
- Collaborating with other departments leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards
Education
BBA - Business Administration And Management
Strayer University
Piscataway, NJ01.2024
Skills
- Strong leadership
- Team management
- Interpersonal skills
- Critical thinking
- Conflict resolution
- Communication
- Problem solving
- Complex Problem-solving
- Process monitoring and improvement
- Analytical thinking
- Schedule development
- Customer service
- Inventory control
Languages
- French
- Creole
- English
Languages
French
Full Professional
Creole
Professional
Timeline
Overpack Supervisor
wayfair
09.2019 - Current
Past
International Mail Forwarding Service
10.2012 - 04.2018
Housekeeping Supervisor
Holiday Inn
01.2009 - 03.2011
Team Lead
Asendia
BBA - Business Administration And Management
Strayer University
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