Bob Smithers
Sherman,IL
Summary
Goal-oriented manager with distinguished experience in Information Technology industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
17
17
years of professional experience
Work History
Director of Global Sales
CC3 Solutions
07.2021 - Current
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Managed over 65 client interactions per week.
- Increase sales by more than 20% year over year.
Director of Enterprise Sales
CC3 Solutions
03.2018 - 07.2021
- Recruited, trained and mentored salesforce of 18.
- Set goals and led team to exceed timeline achievement.
- Coached sales team in consultative sales approach, leading to increased revenues and market growth.
- Developed profiles of marketplace and competition to improve prospecting.
- Allocated resources, oversaw sales campaigns and developed process for smooth transition through stages of sales to AT&T medium and small business accounts.
- Identified high-performing candidates for future leadership positions.
Territory Manager
CC3 Solutions
12.2017 - 04.2018
- Managed over 150 accounts within domestic US.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Attended trade shows and industry events to promote company products and services.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Spearheaded successful sales strategies for existing and new products across specified territory.
Senior Client Solutions Executive
AT&T
06.2015 - 12.2017
- Implemented client program to maintain contact with decision-makers for 37 assigned high-value accounts.
- Guided strategy, planning and measurement to maximize effectiveness of marketing campaigns.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Used consultative sales approach to understand and meet customer needs.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Connected customers with services based on individual needs and vendor capabilities.
Client Solutions Executive
AT&T
01.2014 - 06.2015
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas in base of 92 accounts.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
Sales Manager III
AT&T Mobility
05.2007 - 01.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Averaged over 150 client interactions per day at Wabash location
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
Education
No Degree - Political Science And Government
Southern Illinois University Edwardsville
Edwardsville, ILSkills
- Budget Development
- Negotiation
- Sales Techniques
- Pipeline Management
- Sales forecasting
- Team leadership
- Revenue growth
- New Hire Onboarding
- Customer Trend Analysis
Accomplishments
- 9 Time Presidents Club winner for exceeding 125% of annual target.
- Every member of the team were selected for Presidents Club the past two years.
Volunteer Work
Coach 14U competitive softball, setting practice plans, game plans, player development and college recruiting.
Timeline
Director of Global Sales
CC3 Solutions
07.2021 - Current
Director of Enterprise Sales
CC3 Solutions
03.2018 - 07.2021
Territory Manager
CC3 Solutions
12.2017 - 04.2018
Senior Client Solutions Executive
AT&T
06.2015 - 12.2017
Client Solutions Executive
AT&T
01.2014 - 06.2015
Sales Manager III
AT&T Mobility
05.2007 - 01.2014
No Degree - Political Science And Government
Southern Illinois University Edwardsville
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