Bob Spencer
Smithfield,North Carolina
"The difficult we do right away,it's the impossible that takes a little longer"
USMC
Summary
Able to rebuild an existing management infrastructure into a purpose driven, efficient and effective leadership team which in-turn enabled the organization to identify goals and accomplish them. Each manager/department head became accountable for the successful operations of their specific area of supervision. was able to refocus the spot light on the property and its importance in the community via media and web-site Skills Used Communication,(written and oral) computer knowledge(excel,work,power point,publisher,all Microsoft tools) Copier/Fax/Calculator machines. Medical knowledge and Terminology,Clinical Nursing Skills.
Ability to interact with Medical teams and providers. Seasoned Long Term Care Administrator focused on business and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings 30+ years of progressive business experience in Healthcare industry.
Overview
65
65
years of professional experience
Work History
Interim Administrator
Registered Nurse
Groups, District Of Columbia Health Care Association, Trustees Forest Hill's
District Of Columbia, WASHINGTON
10.2006 - Current
Clinical Director Pharmacy Services/Consultant, Licensed Nursing Home Administrator
Allied Pharmaceutical Services
Rockville, MD
05.2017 - 07.2022
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Maintained compliance with statutory, regulatory, state and federal guidelines for benefits and developed appropriate procedures to meet nursing home objectives.
Licensed Nursing Home Administrator
03.1997 - 03.2018
Builder
Nursing Home
Herndon, VA
11.2016 - 12.2016
- Spencer
- Enthusiastic,Task Oriented, Reliable, Dependable, Tearn, , Can Do Attitude, Morale Builder, Role Model, Authorized to work in the US for any employer, Day to day management of skilled,assisted living and memory care units pending the transitioning in of new administrator
- Role was that of an interim administrator
- Accomplishments
- Able to assist in the smooth transition of a new company and infrastructure
- Skills Used
- More than 15 years in Management and Executive position as both a Registered Nurse and Licensed, Administrator.
Administrator
Stoddard Baptist Nursing Home
District of Columbia, Washington
05.2006 - 06.2012
- Day to day management of fast paced sub-acute Nursing and Rehabilitation community
- Alternately filled in with marketing, nursing management,invoice coding and maintaining spending at or under budget without sacrificing quality of care
- Establish process through which cost containment and cost reduction would be realized through the institution of new revenue sources
- Reevaluate referral process and census management and adopted "out of the box" approaches designed to enhance and increase admission case mix of facility
- Establish partnerships with long standing known entities in the Washington metro area for mutual benefit
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Collected, validated and distributed information to employees.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Aided colleagues, managers and customers through regular communication and assistance.
INTERIM ADMINISTRATOR
Ingleside Health And Rehab Center
Bethesda, MD
01.2000 - 01.2004
- Increased and maintained census to exceed budget
- Assisted facility in passing re-survey visit with zero deficiencies,
- Developed and implemented Admissions/Marketing processes to address census challenges aggressively
- Educated Department Heads and senior managers to timely achievement of weekly/monthly goals and objectives of the organization in conjunction with organizations multi-year Strategic Plan
- Generated reports to suggest corrective actions and process improvements.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Created a positive work environment which resulted in less than 30% employee turnover
- Maintained census and budget for 3 of the 4 years
- Developed facility centered strategic plan (, ) accomplished all goals by 2004
Associate Administrator
Regency Healthcare & Rehabilitation Center
Forestville, MD
02.1995 - 04.2000
- Managed company schedule to coordinate calendar and arrange travel.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Targeted new customers to grow geographic reach and increase revenue.
- Collected, validated and distributed information to employees.
Director of Nursing Services
Regency Nursing & Rehabilitation Center
Forestville, Maryland
06.1990 - 04.1995
- Established new policies and updated existing policies to improve standard of care for patients.
- Collaborated with staff, management and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents and families.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
Director of Nursing Services
Medical Facilities Of America
Arlington, VA
09.1987 - 04.1990
- Collaborated with staff, management and external groups to coordinate patient care.
- Performed rounds to observe care and interview staff, residents and families.
- Established new policies and updated existing policies to improve standard of care for patients.
- Developed positive employee relations, incentives and recognition programs to promote teamwork and mutual respect.
- Participated in management team meetings to discuss resident status, census changes and resident complaints or concerns.
- Evaluated work performance of over 100 nursing personnel to determine wage increases and implement discipline.
- Identified department issues to recommend corrective actions.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
- Direct day-to-day administrative and operational functions for 240-bed facility, providing guidance and leadership to over 100 employees across more than 8 departments.
Education
No Degree - HealthCare Administration
Associate of Applied Science - Nursing Science in Nursing Science
Licensed Registered Nurse
No Degree - Radio/Television And Motion Pictures. Psychology
Skills
- Skills Used
- Skiills acquired as a Registered Nurse licensed in Virginia and Maryland
- Licensed Nursing Home Administrator also in Virginia, District of Columbia and Maryland
- Strategic Planning
- Leadership Development
- Federal Guidelines
- Executive Director
- Responsibilities
- Responsible for day-to-day management and operation of this 131 apartment 100 employee Independent/Assisted Living Property As Executive Director was responsible for fiscal management and compliance to State & Federal regulations Responsible for morale and team building
- Complaint Response
- Organizational Improvements
- Verbal and Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clinical Director Pharmacy Services/Consultant, Licensed Nursing Home Administrator - Allied Pharmaceutical Services
05.2017 - 07.2022
Builder - Nursing Home
11.2016 - 12.2016
Registered Nurse - Groups, District Of Columbia Health Care Association, Trustees Forest Hill's
10.2006 - Current
Administrator - Stoddard Baptist Nursing Home
05.2006 - 06.2012
INTERIM ADMINISTRATOR - Ingleside Health And Rehab Center
01.2000 - 01.2004
Licensed Nursing Home Administrator -
03.1997 - 03.2018
Associate Administrator - Regency Healthcare & Rehabilitation Center
02.1995 - 04.2000
Director of Nursing Services - Regency Nursing & Rehabilitation Center
06.1990 - 04.1995
Director of Nursing Services - Medical Facilities Of America
09.1987 - 04.1990
Interim Administrator -
University of North Carolina At Chapel Hill - No Degree, HealthCare Administration
Northern Virginia Community College - Associate of Applied Science, Nursing Science in Nursing Science
University of North Carolina At Chapel Hill - No Degree, Radio/Television And Motion Pictures. Psychology