Bob Westlake
Orlando,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
Work History
Flooring & Décor Specialist
The Home Depot #6367
01.2023 - Current
- Responsible for department services and sales of more than $320K year to date 2025.
- Developed and maintained substantial flooring product knowledge including floor adhesives, a variety of carpeting including in stock and special order, ceramic tile installation, hard floor products and installation including hard wood/laminate/vinyl flooring and closet products and installation.
- Support Customers First policy by providing fast, thorough, and friendly service to customers.
- Interact with customers by welcoming them to the store, assessing their needs, locating merchandise, providing information on products and services, and making purchasing recommendations.
- Support the Store Appearance by ensuring products are displayed and signed, cleaning shelves, and removing debris from aisles and showrooms to promote a shopping environment that is appealing.
Specialty, Flooring and PRO Departments Supervisor
The Home Depot #0220
09.2020 - 01.2023
- Oversaw department services and sales of more than $11.4MM; 15.7% over projected plan.
- Maintained routine communication with clients as well as new customers to assess overall satisfaction, resolve complaints and promote new offerings.
- Interacted with problematic accounts, helping to build long lasting rapport and boosting revenue opportunities.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Conducted the training of new associates, setting goals, monitoring inventory, and keeping the department's performance in line with company expectations.
- Walked through departments multiple times each shift to evaluate and correct issues.
- Oversaw department services and sales of more than $5.6MM (2021); 20% over projected plan.
- Ensured that areas of responsibility were always customer ready with full shelves and aisles that were clean and safe for shopping; included down stocking, area recovery, and inventory management.
- Instilled in my team the importance of being engaging and approachable to customers.
- Confirmed Order Management items were current and complete, retrieving relevant information and following up with associates when necessary.
- Anticipated and planned for high service times in advance to minimize the impact felt by the customer.
- Maintained a focus on safety, security and shrink prevention.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
PRO Department Supervisor
The Home Depot #0220
01.2022 - 09.2022
- Oversaw department services and sales; 7.3% over projected plan.
- Directly organized and supervised day-to-day operations and activities of a contact center team to achieve key performance goals.
- Provided hands on daily coaching to improve and maintain team performance and was directly responsible for performance management process (evaluations, mentoring, corrective action, hiring) for direct reports.
- Led and directed in a manner that inspired employees, galvanized associate engagement and produced desired business outcomes.
- Maintained daily and weekly statistics for individual direct reports, analyzed department results, troubleshot operational problems and completed team reports as required.
- Worked with contact center managers to identify operational improvements, identified opportunities for contact center efficiency and inter-departmental partnerships. Directly implemented changes as needed.
Customer Order Specialist
The Home Depot #0220
12.2019 - 09.2020
- Communicated with clients gauging overall satisfaction while resolving issues and promoting new offerings.
- Developed and utilized sales reports, helping leadership make key decisions and outperformed operational targets.
- Primarily responsible for the timely and accurate fulfillment of all special order and installation projects from the initial sale through project completion; ensuring complete customer satisfaction.
- Proactively contacted customers to keep them informed of the status of the installation, any required preparation and any other information regarding the order (e.g., time of installation).
- Reacted to customer calls when there were questions and concerns with installations.
- Contacted vendors and service providers to establish shipment and installation dates, inquiries about in-stocks, product receipts and placed any re-orders and order updates.
- Interacted with vendors, installers, associates in the store, trucking/shipping companies and customers to ensure that excellent customer service was achieved.
Merchandising Execution Associate
The Home Depot #0220
08.2017 - 12.2019
- Performed in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience.
- Executed merchandising strategies and ensured products were displayed correctly to drive sales.
- Worked in teams, with on-site supervision and provided service to multiple departments in the store.
- Focused on bay service, projects and product resets; always keeping safety, accuracy and efficiency at the forefront.
- Built and maintained strong relationships with store associates and provided superior customer service to both internal and external customers.
Licensed Real Estate Agent
Berkshire Hathaway Home Services & Illustrated Properties Real Estate
06.2009 - 07.2017
- Presented purchase offers to sellers for consideration.
- Negotiated prices or other sales terms.
- Advised clients on market conditions, prices, mortgages, legal requirements, and related matters.
- Developed content for sales presentations and other materials.
- Accompanied buyers during visits to and inspections of property, advising them on suitability and value of property.
- Prepared documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.
- Contacted property owners and advertised services to solicit property sales listings.
- Delivered promotional presentations to current or prospective customers.
- Advised sellers on how to make homes more appealing to potential buyers.
- Rented or leased properties on behalf of clients.
Education
MBA - Business Administration
Loyola University Chicago – Quinlan Graduate School of Business
01.1999
BS - Finance
Fairfield University
Fairfield, CT01.1986
Skills
- Experienced in Microsoft Office applications
- Experience with Home Depot operational tools
- Effective negotiation
- Strategic account oversight
- Merchandise planning and execution
- Proven sales techniques
- Management and supervision skills
- Business-to-business sales
- Marketing
- Operational management
- Client-facing sales experience
- Client relationship management
- Client relationship building
- Client needs assessment
Timeline
Flooring & Décor Specialist
The Home Depot #6367
01.2023 - Current
PRO Department Supervisor
The Home Depot #0220
01.2022 - 09.2022
Specialty, Flooring and PRO Departments Supervisor
The Home Depot #0220
09.2020 - 01.2023
Customer Order Specialist
The Home Depot #0220
12.2019 - 09.2020
Merchandising Execution Associate
The Home Depot #0220
08.2017 - 12.2019
Licensed Real Estate Agent
Berkshire Hathaway Home Services & Illustrated Properties Real Estate
06.2009 - 07.2017
BS - Finance
Fairfield University
MBA - Business Administration
Loyola University Chicago – Quinlan Graduate School of Business
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
Andrew LaskowskyAndrew Laskowsky
General Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, MitsubishiGeneral Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, Mitsubishi
Anthony Whitmore Jr.Anthony Whitmore Jr.
Deputy Sheriff at Orange County Sheriff's OfficeDeputy Sheriff at Orange County Sheriff's Office