Bob Wurm

Provide support and lead a team of 3 Network expansion engineers working across 10 markets that comprise the AT&T Midwest footprint and the states of DE, MD, NJ, PA and VA.

Provide oversight in network inventory required for network expansion installs.

Help fine tune SOP for RFP, install bid collection, bid award and purchase order creation.

Help develop required templates in Salesforce for tracking and install status reporting.

Lead visits to meet with individual market teams to assess effectiveness and helps resolve any issues.

- Assist and direct large multi-state projects and report accordingly.

- Work with installation vendors and keep them on task.

- Provide technical leadership in internal and vendor meetings.

- Help train departments on new system enhancements and project and task tracking.

- Work between teams to ensure projects are on task and meets completion dates.

- Overseen various system designs and changes in network architecture and coordinate with various internal teams to ensure efficient completion of changes.

- Workedin a consultative fashion with other department heads, such as Outside Plant (OSP), Inside Plant (ISP), Sales, and Operations, as an advisor of technologies that may improve their efficiency and effectiveness.

- Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices.

Develop and establish equipment layout for new and expansion points of presence.

Develop SOP for install and configuration of network devices.

Develop audit procedures for post install and periodic maintenance of installed devices.

Provide field support for core network devices .

Install and configure Accedian, Cigna, Cyan, Fujitsu and Juniper network equipment.

Perform fiber characterization tests as required.

Troubleshoot and resolve network backbone connections

issues /failures.

Perform make ready work by installing network racks, cabinets, power and supporting ironwork.

• Monitor and maintain up to 2700 network endpoints to ensure 24-7 availability.
• Monitor and maintain all related equipment include Cisco routers and switches in LAN/WAN topology.
• Monitor and adjust network security using local access-lists and Cisco security products (ids and pix).
• Developed and maintained network topology (physical and logical) diagrams used in upgrade planning and troubleshooting.
• Control and track all core and remote equipment via serial number utilizing common tracking/monitoring software (Cisco Network Assistant, Solarwinds, WhatsupGold and PRTG).
• Monitor and maintain T-1, DS-3, OC-3 thru OC-192, 100mb/1Ge/10Gb connections to ISP and subscribers.
• Provide 1st and 2nd level support for all network routing and transport issues.

• Monitor and maintain 60 DS-1 (ATM and HDLC) endpoints to ensure 99.99% uptime
• Monitor and maintain all related equipment including Cisco routers (1600-7200) switches (1900-8500) and PIX (550/5550)
• Maintained internal Cisco VOIP infrastructure
• Provided first and second level technical and helpdesk support to other internal support staff and 10000 k-12 end users
• Provide assistance in upgrades and new installs of network infrastructure at end-user locations.