Summary
Overview
Work History
Education
Certification
Timeline
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Jodi Brigham

Summary

Results-focused professional with over 15 years of expertise in implementing, organizing and streamlining operational processes. Driver of innovation and process improvement with project planning and execution experience. Expertise in coordinating diverse teams and resources to complete objectives. Excellent written and oral communication skills with a superior level of attention to detail and the ability to multi-task.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Vice President, Operations

ScoutLogic Background Screening
04.2022 - Current
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Clarified roles, responsibilities and expectations of staff.
  • Collaborated with senior management to develop strategic initiatives and long term goals.

Director, Operations

ScoutLogic Background Screening
06.2021 - 04.2022
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Monitored and coordinated workflows to optimize resources.
  • Optimized operational processes using analytics tools to address client-specific metrics.
  • Drafted and distributed reports to assist board members with critical business decisions.

Global Program Analyst

First Advantage
01.2020 - 05.2021
  • Analyzed unstructured information to derive key insights.
  • Reviewed program implementation plans to assess risk and feasibility.
  • Monitored ongoing projects for adherence to prescribed timelines, suggesting operational changes where needed.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.

Operations Team Lead, SME

First Advantage
03.2008 - 01.2020
  • Oversee fulfillment of FCRA-regulated non-criminal and criminal background orders for both U.S. and global based customers.
  • Managed internal operational standards and productivity targets.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Partner with Product Managers/Business Analysts to review, comment and test product enhancements to ensure smooth transitions to Operations.
  • Consulted regularly with internal customers on application development project status, new project proposals and software-related technical issues.
  • Prepared detailed reports on updates to project specifications, progress status, identified conflicts and other team activities.

Education

Bachelor of Science - Business, Human Resource Management

University of Phoenix
Phoenix, AZ
02.2022

Certification

Professional Scrum Master

Issued: Oct 2020


Certified Associated in Project Management

Issued: Jan 2020


FCRA Basic Certificate

Issued: Oct 2022

Timeline

Vice President, Operations

ScoutLogic Background Screening
04.2022 - Current

Director, Operations

ScoutLogic Background Screening
06.2021 - 04.2022

Global Program Analyst

First Advantage
01.2020 - 05.2021

Operations Team Lead, SME

First Advantage
03.2008 - 01.2020

Bachelor of Science - Business, Human Resource Management

University of Phoenix

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Jodi Brigham