Emily Stanton

• Educated thousands of visitors on local ecosystems
• Gave presentations on endemic and non-native species
• Interacted with children and adults of all ages and backgrounds

• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Frequently substituted in classes when teachers were not able to be present
• Acted as liaison through phone calls and emails

• Create a positive atmosphere for both customers and employees by being a welcoming, friendly face.
• Enhance customer satisfaction by providing efficient and accurate transactions.
• Assist customers with inquiries and provide exceptional service, resulting in positive feedback from shoppers.
• Resolve customer complaints professionally, leading to improved customer relations and loyalty.
• Streamlined checkout process for increased efficiency and reduced waiting times.

• Enhance pet care services tailored to individual needs.
• Maintain a clean and safe environment for pets, ensuring their comfort and well-being at all times.
• Develop strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
• Manage scheduling, invoicing, and record-keeping tasks efficiently to streamline operations and enhance professionalism.
• Conduct regular home visits to check on pets while owners were away, providing peace of mind through routine updates.

• Increased team productivity by providing ongoing training and support to customer service representatives.
• Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

Note: Employed at Hobby Lobby on two separate occasions. July 2019-October 2020, and July 2021-June 2022. Employed at Chick-Fil-A in gap.