Bobbe Suggs
Royse City,TX
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Doubletree By Hilton
South Bend, IN
07.2021 - 09.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Ensured that all safety regulations were followed according to company standards.
- Provided excellent customer service while upholding company policies.
Reservation Agent
Allegiant
South Bend, IN
02.2018 - 08.2021
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Scheduled reservation requests and maintained accurate records of bookings.
- Verified customer information including contact details and payment method.
- Resolved guest complaints by providing exceptional customer service.
- Ensured all reservations were properly documented in the system.
- Provided support to other departments when needed.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Provided clients with assistance in preparing required travel documents and forms.
Education
High School Diploma -
North Dallas High School
Dallas, TX05-2021
Some College (No Degree) - Business
Indiana Institute of Technology
Fort Wayne, INSkills
- Safety and security procedures
- Credit and cash payments
- Guest Relations
- Front Office Support
- Room assignments
- Lobby oversight
- Documentation
- Inventory Oversight
- Training and mentoring
- Word Processing
- Microsoft Office
- Listening Skills
- Customer Service
- Problem-solving skills
- POS Systems
- Conflict and issue documentation
- Hospitality services
- Oral and written communications
- Cash Handling
- Clerical duties
- Payment oversight
- Conflict Management
- Administrative Support
- Report Generation
- Transaction Processing
- Financial records oversight
Languages
English
Professional
Timeline
Front Desk Agent
Doubletree By Hilton
07.2021 - 09.2024
Reservation Agent
Allegiant
02.2018 - 08.2021
High School Diploma -
North Dallas High School
Some College (No Degree) - Business
Indiana Institute of Technology
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