Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Bobbette Ennis

Hampstead,NC

Overview

28
28
years of professional experience

Work History

General Manager

Haverty's Furniture
Wilmington, NC
05.2021 - Current
  • Administered employee discipline through verbal and written warnings.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Analyzed market trends to inform business decisions and strategies.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed service and sales strategies to improve retention and revenue.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Delegated work to staff, setting priorities and goals.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Supervised employees through planning, assignments, and direction.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Created schedules and monitored payroll to remain within budget.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Guided management and supervisory staff to promote smooth operations.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Formed and sustained strategic relationships with clients.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Branch Manager

Havertys Furniture
Raleigh, NC
06.2007 - 05.2021
  • Designed sales and service strategies to improve revenue and retention.
  • Analyzed competitors and market trends to facilitate business growth.
  • Conducted regular performance reviews for all employees in the branch.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Participated in community events to promote brand awareness.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Resolved escalated customer complaints in a timely manner.
  • Developed strategies to increase customer satisfaction and loyalty.
  • Provided feedback on employee performance evaluations conducted by supervisors.
  • Planned work schedules to maintain adequate staffing levels.
  • Identified opportunities for process improvement initiatives within the branch.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Assisted other branches when needed during peak periods or special projects.
  • Managed staff scheduling, hiring and training processes.

General Manager

Bernhardt Furniture Company
Lenoir, NC
09.1997 - 11.2006
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Analyzed market trends to inform business decisions and strategies.
  • Oversaw product development initiatives from concept through completion stages.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Developed service and sales strategies to improve retention and revenue.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Delegated work to staff, setting priorities and goals.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Supervised employees through planning, assignments, and direction.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Education

Some College (No Degree) - Communications

Caldwell Community College
Lenoir, NC

Skills

  • Employee training and development
  • Budget management
  • Market analysis
  • Staff recruitment and onboarding
  • Inventory management
  • Sales strategy and execution

Affiliations

Lead Raleigh Branch to number one store in company with highest volume, sales dollars per square foot and margin.

Partnered with non profits for benefits and donations

President of local HOA

PTA member

Timeline

General Manager

Haverty's Furniture
05.2021 - Current

Branch Manager

Havertys Furniture
06.2007 - 05.2021

General Manager

Bernhardt Furniture Company
09.1997 - 11.2006

Some College (No Degree) - Communications

Caldwell Community College

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Bobbette Ennis