Bobbette Ennis

Operations, hire, train, coach,

• Increased customer satisfaction by implementing effective staff training and performance management programs.
• Ensured compliance with local laws and regulations related to retail security and loss prevention practices.
• Developed strong relationships with retail partners by providing exceptional support and communication.
• Collaborated with cross-functional teams to ensure timely delivery of products to retail locations.
• Delivered informative training sessions to retail partners, fostering brand loyalty among end users.
• Trained associates on product specifications, merchandising, counter organization and retail sales.
• Placed new and existing brand products in competitive retail locations.
• Supported company expansion efforts, providing merchandising expertise in the planning and opening of new retail locations.
• Assisted in sales floor tasks as needed, demonstrating flexibility in job responsibilities within the retail environment.
• Improved customer experience by maintaining an organized and visually appealing retail space.
• Ensured compliance with all company policies as well as local laws governing retail establishments.
• Mentored staff members in various aspects of retail operations, promoting professional development among team members.
• Maximized gross margin through strategic pricing initiatives while maintaining competitive retail prices.
• Conducted comprehensive market analyses to identify trends and opportunities for growth within the retail sector.
• Consistently met performance targets for both service volume and retail sales goals within the salon environment.
• Led a team of retail staff, ensuring optimal performance and adherence to company policies.
• Maintained updated knowledge of current trends and popular products in the retail industry.
• Introduced innovative merchandising solutions that elevated the brand''s positioning within competitive retail environments.
• Effectively managed inventory levels for both professional use and retail sale items.
• Enhanced branch efficiency by identifying process improvements and implementing best practices in retail banking operations.
• Constantly updated knowledge on retail industry trends, ensuring current understanding regarding emerging theft methods and techniques.
• Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
• Assisted in the development of marketing materials for retail lending products, increasing awareness and generating leads.
• Conducted market research to identify emerging trends and adjust retail strategies accordingly.
• Reduced inventory shrinkage by conducting regular audits and monitoring retail store operations.
• Boosted retail sales by implementing strategic marketing plans and promotional campaigns.
• Adhered to company policies and regulations, maintaining updated knowledge on best practices within the retail industry.
• Increased customer satisfaction by developing and implementing innovative retail projects.
• Complied with loss prevention standards and audit requirements to support retail operations.
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• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Formulated policies and procedures to streamline operations.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.