Summary
Overview
Work History
Education
Skills
Certification
Languages
Assessments
<Enter your own>
Timeline
Generic

Bobbi Bailey

Cleveland,Ohio

Summary

Talented Partner with five years of industry experience. Highly skilled at handling all types of issues successfully. Known for effective problem-solving and goal-oriented planning.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Corporate Account Partner

Univar Solutions
06.2020 - Current
  • Working with multiple, large corporate accounts and being their main point of contact for anything they need.
  • Collaborating with all internal departments to ensure minimal escalations.
  • Review daily reports/generate data reports.
  • Submit legal forms.
  • Work with sales to acquire new business.
  • Set up new lines of business.
  • Work in Saas software applications such as SAP and Salesforce.
  • Work in Microsoft Office.
  • Monitored compliance with industry regulations, mitigating risks and enhancing organizational integrity.
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Achieved successful client outcomes by identifying and addressing their unique needs and goals.
  • Leveraged technological tools for efficient case management, organization, and enhanced client communication.

Account Manager

Lakewinds Global
06.2018 - 05.2020
  • New customer acquisition for a number of Fortune 500 clients.
  • Face to face sales in a retail setting.
  • Interview & offer/decline potential candidates.
  • Assist in onboarding/orientation for new hires.
  • Cross-training and developing entry level sales associates into a managerial/leadership role.
  • Managing a team of 5-10 people.
  • Trained and mentored junior staff on best practices in account management and customer engagement.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

Trainer

Teleperformance
11.2017 - 06.2018
  • Responsible for training all new incoming classes of employees.
  • Make sure training material was up to date and accurate.
  • Work closely with upper management to perfect training department.
  • Generate PowerPoint quizzes/test material.
  • Generate spreadsheets of stats for each class.
  • Implement new policies to improve training department.
  • Work with new employees after training during adjustment period.
  • Work with customers/handle any escalations outside of training times.
  • Developed and delivered training programs to enhance employee performance and engagement.
  • Led onboarding sessions for new hires, ensuring smooth integration into company culture.
  • Collaborated with management to identify training needs and align programs with organizational goals.
  • Evaluated training effectiveness through feedback and assessments, adjusting content as necessary.
  • Implemented innovative training techniques to improve knowledge retention and application in the workplace.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Server

Pizza Hut
08.2015 - 10.2017
  • Greet customers at door/seat them.
  • Take/enter orders with accuracy into our POS system in a timely manner.
  • Deliver any food/drinks to customer in a timely manner.
  • Work at a fast pace.
  • Being professional.
  • Being creative and innovative in difficult situations.

Crew Member

McDonald's
07.2012 - 10.2016
  • Work at a fast pace.
  • Take orders in a timely manner.
  • Work in a team environment.
  • Working well under pressure.
  • Deliver food to customer with complete accuracy.

Education

Certification in ESL Education - undefined

International TEFL Academy
Remote
11.2022

Certification in Dental Assisting - undefined

Ashland County-West Holmes Career Center
Ashland, OH
05.2016

High school diploma - General Studies

Loudonville High School
Loudonville, OH
06.2014

Skills

  • Account Management
  • Sales
  • Salesforce
  • SAP
  • Customer relationship building
  • Collaboration and teamwork
  • Creative and critical thinking

Certification

driver's license

Languages

English

Assessments

Project timeline management, Proficient, 2021-07-01, Prioritizing and allocating time to effectively achieve project deliverables

<Enter your own>

Driving License: driver's license

Timeline

Senior Corporate Account Partner

Univar Solutions
06.2020 - Current

Account Manager

Lakewinds Global
06.2018 - 05.2020

Trainer

Teleperformance
11.2017 - 06.2018

Server

Pizza Hut
08.2015 - 10.2017

Crew Member

McDonald's
07.2012 - 10.2016

Certification in ESL Education - undefined

International TEFL Academy

Certification in Dental Assisting - undefined

Ashland County-West Holmes Career Center

High school diploma - General Studies

Loudonville High School

Similar Profiles

CREATE PROFILE