Bobbi Daniele Barela
Ely,NV
Summary
Customer-oriented hairstylist experienced in tailoring specific styles to suit customer requests and cosmetic preferences. Innovative beauty specialist, recommending new trends and products based on client interest. Flexible and strategic vision for fashion-forward approaches. Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Skilled Pharmacy Technician offering 10 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines and overall pharmacy operations. Receiving Manager with excellent track record setting schedules, delegating assignments and working alongside employees to make sure all receiving functions move smoothly. Knowledgeable about checking and sorting inventory, using equipment such as forklifts and organizing stockroom. Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Ridley's Family Market . Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cosmetologist
Self-employed
04.2013 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Lead Certified Pharmacy Technician
Ridley's Family Market
12.2013 - 06.2023
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Customer Service Manager
Ridley's Family Market
11.2009 - 12.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
Property Manager
West States Property Management
01.2008 - 11.2009
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Education
Cosmetology - Cosmetology Education
Cameo College of Essential Beauty
Salt Lake City, UT11.2012
GED -
Steptoe Valley High School
Ely, NV04.1999
Skills
- Client Consultations
- Beauty Tool Sanitization
- Product knowledge
- Male and Female Haircutting Knowledge
- Social Skills
- Multi-Family Property Management
- Manage Contracts
- Maintaining Clean Work Areas
- HIPAA
- Pharmacy and customer records management
- FDA Drug Safety Guidelines
- Receiving incoming supplies
- Medicare and Medicaid process
- Pharmaceutical sales and services
- Drug inventory management
- Processing payments
Certification
- Licensed Cosmetologist - 10 Years
- HIPPA Training - Annually
- Pharmacy Technician License - 10 Years
- Permanent Cosmetics Training - 10 Years
- Basic Esthetics Training - 10 Years
- Licensed Nail Technician - 10 Years
Timeline
Lead Certified Pharmacy Technician
Ridley's Family Market
12.2013 - 06.2023
Cosmetologist
Self-employed
04.2013 - Current
Customer Service Manager
Ridley's Family Market
11.2009 - 12.2012
Property Manager
West States Property Management
01.2008 - 11.2009
Cosmetology - Cosmetology Education
Cameo College of Essential Beauty
GED -
Steptoe Valley High School
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