Bobbi Brown
Richmond,Ca
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Sutter Health
02.2022 - Current
- Providing excellent customer service
- Completing Registration with checking and and out for set appointment times and or scheduling Follow up future appointments
- Confirming patients information, collecting Co pays and verifying insurance
- Mailing out patient letters and follow up reminder calls for patients future appointments
- Establishing a direct patient flow during practice hours minimizing patient wait times
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Provided excellent customer service to patients and medical staff.
Nurse Assistant
McClure Post Acute
11.2019 - 09.2022
- Working directly under the nurses orders
- Assisting Patients with Providing Physical support to assist patients /residents in performing daily activities including checking vitals, Rising out of bed, bathing dressing, feeding, toileting, walking, exercising and social actions
- Helping patients /residents with transferring and repositioning from one placement to another
- Recording patient health concerns and notifying Nurse
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Senior -
Realm Charter School
Berkeley, CA06.2015
Skills
- Epic Proficient
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Payment collection
- Scheduling appointments
- Medical terminology
- Document filing
- Medical billing
- Medical filing
- Patient registration
- Money handling
Certification
Basic life support
Certified Nursing Assistant
Timeline
Patient Service Representative
Sutter Health
02.2022 - Current
Nurse Assistant
McClure Post Acute
11.2019 - 09.2022
Senior -
Realm Charter School
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