Bobbi Chacon
Midland,TX
Summary
Knowledgeable Retail District Manager with solid background in overseeing multiple retail locations. Demonstrated ability to drive operational excellence and enhance customer satisfaction through effective leadership and strategic planning. Proven track record of fostering team collaboration and consistently achieving sales targets.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Retail District Manager
Delek US
05.2022 - 12.2024
- Monitored financial performance of stores within the district, identifying trends and implementing cost-saving measures where necessary.
- Conducted regular store visits to evaluate compliance with company policies and procedures.
- Collaborated with store managers to set sales goals and identify areas of opportunity for growth.
- Participated actively in regional meetings; sharing best practices amongst fellow District Managers as well as learning from others'' experiences.
- Handled any escalated customer complaints or issues that required the attention of higher management.
- Assisted in opening new retail locations within the district; overseeing all aspects from hiring staff members to setting up merchandising displays.
- Developed relationships with key vendors, resulting in improved merchandise selection and pricing.
- Provided ongoing support for store managers in dealing with day-to-day challenges they faced while running their respective locations.
Store Manager
Delek US
01.2019 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Assistant Store Manager
Delek US
02.2018 - 01.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Medical Coder/Data Entry Clerk
VWHS
09.2001 - 05.2016
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
Education
Asscociates - Health Care Administration
Vista College Online
Lubbock, TX05-2019
High School Diploma -
Centauri High School
La Jara, CO05-1991
Skills
- Store operations
- Brand promotion
- Attention to detail
- Cash management
- Staff management
- Goal setting and achievement
- Complaint resolution
- Decision-making
- Department inspection
- Problem-solving
- Task prioritization
- Active listening
- Organizational skills
Certification
.
- Learn2ServeTexas Food Safety- 5 years
Timeline
Retail District Manager
Delek US
05.2022 - 12.2024
Store Manager
Delek US
01.2019 - 05.2022
Assistant Store Manager
Delek US
02.2018 - 01.2019
Medical Coder/Data Entry Clerk
VWHS
09.2001 - 05.2016
Asscociates - Health Care Administration
Vista College Online
High School Diploma -
Centauri High School
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